25 result(s) displayed for Crm (1 - 25 of 90):

ITEXPO West 2008 Best of Show

Congratulations to the ITEXPO West 2008 best of show winners here in Los Angeles.Best Service Provider Solution Ring Carrier TelcoBridges IntelePeer   Best Large Enterprise Solution Instant Solutions MobileMax (News - Alert)   Best SMB Solution 8x8 Quintum Epygi   Best...

Posted on September 18, 2008 2:11 PM

Telus Nabs Huge VoIP Deal

Congratulations are in order to Telus who won a $7 million dollar deal with an 18 month RFP to provide VoIP and call center solutions to Vancouver's 311 contact center which supports 200 sites including City Hall, the 311 Contact...

Posted on September 11, 2008 4:30 PM

Tell Your Call Center Story: Go To Hawaii

Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't...

Posted on August 21, 2008 7:29 AM

VoIP Growing at 53% to $24 Billion

The VoIP opportunity is still huge according to a new report from Infonetics Research. At a time when many industries are really hurting, hosted VoIP and managed IP PBX services grew 53% to $24 billion in 2007 after surging 66%...

Posted on August 15, 2008 9:24 AM

Speech Recognition Licence Savings

If you aren't aware - I run a media company. My company's website -- TMCnet.com gets between 2-3 million unique visitors from around the world each month and up to 40 million pages are viewed each month as well. In...

Posted on August 14, 2008 4:04 PM

Buy ITEXPO Plane Tickets Soon

Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more...

Posted on August 6, 2008 6:23 AM

My Tips to Resellers and VARs

97 Degrees in Dallas And it is CoolWell it is relatively cool anyway. Compared to the rest of thee week, 97 feels downright arctic. ;) I think the humidity levels are lower as well. I had a great talk today...

Posted on July 29, 2008 5:31 PM

ITEXPO Prius Giveaway

I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly...

Posted on July 16, 2008 5:23 PM

Aspect Buys BlueNote Networks

Why would Aspect, a company which is the largest pure-play contact center equipment and software player in the world buy BlueNote Networks? I am glad you asked. I had met with Aspect execs about this deal a month or so...

Posted on July 9, 2008 5:30 PM

Open Source CRM Resources

If you are interested in knowing more about the open source CRM space, this webinar series and channel may be of interest. The next live webinar in the 3-part series takes place July 9th 2:00 pm EST and the last...

Posted on July 9, 2008 11:07 AM

Is Ribbit The Phone Company of the Future?

As telephony opens up, many companies are looking to take advantage of the new possibilities  communications offers. One example is Ribbit, an organization which bills itself as Silicon Valley's first phone company. According to Crick Waters (pictured) one of...

Posted on June 24, 2008 6:36 PM

Learn From Skype

I have noticed something counter-intuitive and it has to do with quality of experience as compared to the cost of a product. What I mean is that generally speaking when you pay more for something you get better service. First...

Posted on June 19, 2008 10:11 AM

Call Centers Aid Iowa

Time and time again, today's call center industry -- especially outsourcing companies such as West, APAC, Infocision and others have helped benefit mankind by offering their services to help with worthy causes. For example, many charity events have incoming donation...

Posted on June 13, 2008 2:37 PM

Headed Back

I am headed back now -- and gearing up for my video reporting at CBX later this week. An interesting point about airlines is that their rules (on some of the older airlines anyway) are so complex that they have...

Posted on June 4, 2008 6:57 AM

Telephony Hardware Community

Be sure to visit TMC's newest Global Online Community (GOC), Telephony Hardware sponsored by Pika Technologies. Why would you visit? Simply because regularly visiting a TMC community is an ideal way to learn about a specific topic such as in this...

Posted on June 3, 2008 12:56 PM

Salesforce.com Grows 50%

If you have any doubts about the growth of CRM and the growth of SaaS models, I advise you to consider the fact that Salesforce.com just announced earnings up 52% for the quarter -- year-over-year. Here are some financial stats...

Posted on May 24, 2008 8:42 AM

Alorica Adds Jobs

In a slowing economy where many industries are shedding jobs, it is great to see a company in the call center market adding. California-based Alorica will be adding 500-600 new jobs in Indiana in the next year and a half...

Posted on May 17, 2008 4:00 PM

New WiMAX News Site

TMCnet grows daily with thousands of new news items and stories. As the site grows, we are always looking for ways to improve. One of these ways is to develop community pages which focus on a particular subject matter...

Posted on May 16, 2008 1:27 PM

What the HP/EDS Deal Means

When you look around the tech market you see factors which suck the profit out of every nook and cranny. In hardware there is a trend towards standards-based hardware which is not slowing down. As this trend continues, prices shrink...

Posted on May 13, 2008 8:06 AM

eGlue Interview With Dror Pockard

Today I had a chance to interview Dror Pockard who is the CEO of eGlue, the only tech company I know that was developed on a kibbutz. If you aren't aware, a kibbutz is an Israeli agricultural community and to...

Posted on May 5, 2008 6:27 PM

Hosted Application Demand Fuels SalesForce.com

Hosted applications continue to get more press as time goes on. Similar to the e-commerce space, this market saw a slew of new entrants during the bubble times and many of these companies subsequently crashed and burned. Obviously having ASPs...

Posted on May 5, 2008 6:10 PM

Podcast: Broadlook Technologies - Co-Founder Broadlook Technologies

Are CRM and SFA tools only as good as the data they contain? You bet they are. This is exactly why I invited Dan Hughes the co-founder of Broadlook Technologies on a TMCnet podcast so I could learn more about...

Posted on April 20, 2008 12:04 PM

EsnaTech Grows the Google Ecosystem

One of the latest trends I have noticed is integrating disparate solutions into Google's suite of applications. Just this month in fact, two companies in the communications and CRM spaces have decided working with Google more closely makes a great...

Posted on April 17, 2008 8:29 PM

Fonality Trixbox 2.0 Launches

According to Chris Lyman, the Founder and CEO of Fonality, the brand new Trixbox 2.0 is the "look mom, no hands, reseller version." In fact, the company is doing its best to make sure resellers have to touch these phone...

Posted on April 15, 2008 12:00 AM

Target Service Provider Marketing by Pontis

At the recent CTIA show in Las Vegas, much of the talk centered around how service providers need to focus on generating revenue from advertising as companies like Google will be giving away many of the services they hope to...

Posted on April 14, 2008 12:42 PM