In the race to differentiate IP communications services, a natural area for service providers in the business market to look is the CRM space. Integration with customer relationship management systems is common in large enterprises and even medium companies have...
Depending on the era, if I asked people what the name Polycom makes them think of they would give me different answers. In the nineties it was video conferencing and audio conferencing devices. Around 2000 you could add IP phones...
Nortel's Wes Durow credit SMEI.org One of the largest if not the largest deployment of VoIP I am aware of has to be Nortel's 10-year, $300 million dollar win with the US Social Security Administration which will support fifty-five thousand...
Many of us know Grandstream for their IP Phones which offer great value as well as an assortment of analog gateways, ATAs, videophones, etc. I have spoken with resellers in fact who sell truckloads of Grandstream equipment on the show...
The trend towards unification is something you can see everywhere from cellular phones which now include music players, GPS and cameras to desktop software allowing communications with once disparate applications. One company in the call center space which is surfing...
One of the fastest areas of growth in the communications market has got to be telecom expense management as TEM solutions are needed to better manage corporate telecom spend levels. The sheer variety of communications services like PSTN, SIP trunking...
There is a level of excitement in the call center space I haven't witnessed since VoIP began transforming the call center into the contact center. Over the years, we have seen technology after technology change the way contact centers work...
Infonetics pegged PBX growth at 7% last year and they further mentioned that companies are beginning to slowly see the benefits of IP-PBX systems beyond the typical costs savings associated with lower phone bills. With unified communications software now available...
Avaya has certainly made unified communications history today with a suite of announcements that will certainly rattle the competitive landscape. UC will never be the same in my opinion. The New Jersey-based company's biggest news had to do with affordable...
Recently I spent a good number of hours at the sprawling Somers, NY campus of IBM where the company announced to the media their intention to spend a billion dollars in unified communications development over the next three years. IBM...
Google applications have been upgraded these past years and many times these updates are done quietly as they are software as a service SaaS applications and as such it wasn't obvious that people needed to know about these upgrades. At...
So you are looking for a place to learn more about e-mail servers... You aren't content not knowing all of the news, opinion and analysis on the space. As you might imagine, as always -- I try come up with...
Boy was I glad I blogged about Bebo being purchased a few months back. The rumored acquirer was supposed to be Google or MySpace but it seems like AOL is getting serious about being a web player once again and...
Today the U.S. House Committee on Science and Technology will hold a hearing on the future of innovation and U.S. competitiveness. This hearing commemorates the committee's 50th anniversary and as part of the event, Bill Gates will be speaking. Microsoft...
I just learned of SearchMe a search engine which differentiates itself by being more graphical than others. When you search, you are presented with category tabs as well as a graphical representation of what the results pages look like....
Regular readers of my blog and attendees of TMC expos no doubt know Ken Camp. Ken is very knowledgeable in the field of information technology with special expertise in communications and security. He has written books, articles, spoken at shows...
TMCnet's latest blogger is Peter Radizeski. Peter is knowledgeable and not afraid to say what he thinks. He is direct and has a long history in telecom. He will will write things that ruffle feathers. His views many not always...
Last summer I wrote about by trip to Redmond to visit Microsoft and more specifically my thoughts on when the iPhone will get ActiveSync if ever. Here is an excerpt: As part of the Redmond software giant’s mobility strategy,...
I was traveling yesterday and I didn't get a chance to communicate with my blog readers in the detail I would normally like to give. This morning I decided to share all the news that caught my eye from last...
If you want some great perspective on Nortel's recent earnings as well as information on which areas of Nortel are doing best, be sure to check out this podcast interview with Joel Hackney, President of the Enterprise Solutions Group at...
Coke employees will now be collaborating using Microsoft's communications and collaboration suite which integrates software and web services. This must have been a large dollar deal because even Bill Gates had some comments to share about this Coke purchase: "Coca-Cola...
As most people looking for technical talent know, in the U.S. there is full employment in the tech space. In addition, it is very difficult to hire foreign tech workers as the government makes workers and employers jump through hoops...
There are rumors suggesting Microsoft will soon unveil its hosted/on demand/Software as a Service strategy where many of its applications will be provided via the Internet. If Google is the strongest competitor in this space -- and they are... The...
If you want to get an idea of what Yahoo could possibly look like after a Microsoft acquisition, it may be useful to look at Tellme, a company Microsoft acquired last year. It is worth pointing out that Tellme was...
Nortel will be cutting 2,100 jobs and shifting about one thousand more to areas which have lower costs. These actions are in response to a wider loss in the fourth quarter. The company remains optimistic about its long term future...