Some big news yesterday in the world of technology had to do with Mark Hurd and his resignation following a sexual harassment investigation where he was not found guilty. The woman allegedly involved with Hurd was a former contractor and...
I try to always look out for my readers and as such I have been one of the harshest critics of closed app stores and how they could change the computing paradigm via censorship which is not good for users....
When it comes to CRM, Jon Ferrara may be one of the most important people you don't know. If we go back a bit to the mid-eighties the call center/CRM market was dominated by a company called Brock Control Systems....
You have to give Google credit; they seem to want to make the world a better place by opening up the world and making technology and services more accessible. And they are powerful enough to make it all happen -...
TMC Had its Holiday party last night but that didn't stop an amazing amount of interesting news from happening in the last 12-18 hours or so. I've got lots of opinion and analysis to share on many of the happenings....
Just a kid, that's all I was in the early eighties in high school as I took a class in BASIC. I was always fascinated by all things electronic and whether it was video games or advanced scientific calculators, I...
I generally don't do book reviews as there just isn't enough time in the day but I recently read Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff...
While App Stores are all the rage now with carriers and phone companies and even Oracle/Sun's Java jumping on the bandwagon, perhaps one of the most intelligent things a carrier can do is pause, take a breath and partner with...
I keep talking with company representatives who tell me they are on Twitter but don't know why. Perhaps their feelings have to do with the limited number of followers many companies have - often less than 50. At the opposite...
Years ago Sun CEO Scott McNealy said the Network is the Computer - Google hopes he's right Apple can do no wrong - they never could. The company has always had zealous fans who considered Apple products to be like...
In a recent meeting with Minerva Network's Italian-born CEO Mauro Bonomi, he told me today's IPTV service is the equivalent of driving a Ferrari at 55 MPH and his point is the technology needs to shift into the fast lane.Mauro,...
If you ask Cisco publically what they think of IBM you will get nothing but praise. In fact Cisco counts IBM as a major partner and IBM does the same with Cisco. Oftentimes the companies even promote technologies like collaboration...
My friends, we are in the midst of a tech follow the leader game the likes of which we have never ever seen. First Apple comes out with a mobile phone with a large touch screen and everyone; I mean...
For a good look into what Cisco is trying to do with the new Flip line of video recording devices it announced it will acquire today, check out this great article written by TMC's Michael Dinan who recently interviewed Charles...
With all the opportunity to sell more products in the data center and the consumer electronics space, a company like Cisco can afford to simultaneously attack both markets. To that end, Cisco recently announced its entry into the blade server...
Unless you are Cisco, Oracle or a handful of other companies such as a telco, you will have a tough time making tech/communications acquisitions work. That is my advice after watching the past decades. Perhaps the most sobering evidence is...
Oracle is amazing. They reported their numbers last night and although they said future sales will be down around 10% their stock is up 6% as of this writing.According to Dow Jones:Revenue for the quarter was lower than Wall Street...
Here are some of the news items which caught my eye recently with some commentary: Nokia predicts the recession and a lack of credit will reduce cell phone sales. Nokia Siemens too says there will be a slowdown next year....
Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies...
You may have noticed some posts regarding Skype being for sale and possibly acquired by Google this past weekend. While a few people have speculated Google would be the only purchaser, Andy throws in Oracle and Cisco. I agree with...
Although many people in technology are saying that SaaS is one of the fastest growing segments of the market, Larry Ellison, the founder and CEO of Oracle had some negative comments about the industry lately. I found an article describing...
The SIP Forum seems to be making some nice progress in attracting a broad swath of companies to its organization. In case you aren't aware, The SIP Forum is a non-profit IP communications industry association that engages in numerous activities...
The trend towards unification is something you can see everywhere from cellular phones which now include music players, GPS and cameras to desktop software allowing communications with once disparate applications. One company in the call center space which is surfing...
As I sit in more and more meetings with companies in the IP communications hardware space I keep hearing that these companies are moving from hardware to software because that's where the money is. In fact, at a recent conference...
Will Salesforce.com be sold soon? I keep hearing rumor after rumor and some say Marc Benioff is getting bored. i haven't had time to reach out to Marc but I thought it worth sharing the news. Likely purchasers would be...