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Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

Quad moves to the cloud, has native Cius tablet support and offers better interoperability Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence...

Why Salesforce.com Purchased Radian6

The recent Salesforce.com Cloudforce 2011 conference in New York Word of mouth advertising has always been important to business but today, a small group of people who others trust could be responsible for making or breaking a product or company....

Earthquakes and Tsunamis to Help or Hurt Cloud Growth?

If your cloud services relay on a data center which is in an area affected by a natural disaster and your users or home office is not, you probably look at the recent disaster in Japan as a negative for...

Salesforce.com Cloudforce 2011 Live Blog

I am in New York today at the Salesforce.com Cloudforce 2011 event and it kicked off with a conversation with a user from SunTrust Financial and Forrester Research - so far the event is heavily Twitter, social and smart device...

MangoSpring MangoApps For Better Corporate Collaboration

Months back you may recall I covered Cisco Quad, a corporate social networking solution for truly massive companies. While many organizations use Microsoft SharePoint as a social solution, another option is to turn to MangSpring’s MangoApps, a solution which takes the...

Cloud Computing Boosts Data Center Market

 Thanks to cloud computing, cloud-based storage, cloud-based contact centers, cloud communications and a mix of other services hosted in data centers worldwide, the data center market is booming. A solid article about the market comes courtesy of David Gross at...

Google Apps Marketplace Brings Walled Garden to the Desktop

Years back TMC launched a magazine titled IMS which stands for IP Multimedia Subsystem - and represented an architecture model allowing carriers to open up their networks to developers who would in turn take a revenue split in exchange for...

Book Review: Behind the Cloud by Marc Benioff of Salesforce.com

I generally don't do book reviews as there just isn't enough time in the day but I recently read Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff...

Satellite as a Service, Yes its True

Software as a Service or SaaS has become an established way of working where instead of buying servers, operating systems and software, you lease software over the web on a monthly basis allowing you to scale up or down as...

An Amazing Week for Wireless at CTIA

Where is my Mobile Data? An overwhelming amount of wireless, communications and tech news is the best way to describe the last few weeks. Perhaps one of the most important nuggets is a catastrophic loss of T-Mobile USA Sidekick customer...

Does the Google Chrome OS Matter?

It was a given that Google would eventually formally announce a new OS for netbooks and other computers. The company already has its Android OS in a number of cellphones and the netbook space is the next logical move upmarket...

RightNow Technologies Optimistic About Future

Last month I reached out to Greg Gianforte the CEO of RightNowTechnologies regarding how his company is doing. Why? Well the hosted communications/call center/CRM market seems to be doing better than others as a result of reduced CAPEX budgets and...

SimpleSignal Adds Voice to the Cloud

"If it doesn't support FMC it isn't truly unified communications," says David Gilbert whose business card reads "The Big Cheese" at Broadsoft-powered hosted communications company SimpleSignal. Gilbert skipped handing me the lengthy press kits which are customary in our profession...

They Should Rename it $alesforce.com

Wow - record revenues for cloud computing vendor Salesforce.com - the first billion dollar cloud computing company in fact. We are in a recession right? This shows once again the cost-saving benefits of using technology in tough times to become...

SalesForce.com Tops Q3 Forecast, Keeps Outlook

Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple...

Nokia, Sun: Sales Down, Oracle Sells Hosted CRM, American Airlines Does Mobile Boarding Passes and Microsoft Offers Free Financing

Here are some of the news items which caught my eye recently with some commentary: Nokia predicts the recession and a lack of credit will reduce cell phone sales. Nokia Siemens too says there will be a slowdown next year....

A Candid Interview With Greg Gianforte, CEO of RightNow

Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies...

SaaS -- The Tide is Turning The Wrong Way

Without listing them all as their are too many, the recent outages of services from Amazon, Google and many others have people worrying about switching to hosted applications and moreover, some jobs may be at risk over decisions to go...

Larry Ellison and SaaS

Although many people in technology are saying that SaaS is one of the fastest growing segments of the market, Larry Ellison, the founder and CEO of Oracle  had some negative comments about the industry lately. I found an article describing...

Is Ribbit The Phone Company of the Future?

As telephony opens up, many companies are looking to take advantage of the new possibilities  communications offers. One example is Ribbit, an organization which bills itself as Silicon Valley's first phone company. According to Crick Waters (pictured) one of...

Salesforce.com Grows 50%

If you have any doubts about the growth of CRM and the growth of SaaS models, I advise you to consider the fact that Salesforce.com just announced earnings up 52% for the quarter -- year-over-year. Here are some financial stats...

Podcast: Broadlook Technologies - Co-Founder Broadlook Technologies

Are CRM and SFA tools only as good as the data they contain? You bet they are. This is exactly why I invited Dan Hughes the co-founder of Broadlook Technologies on a TMCnet podcast so I could learn more about...

EsnaTech Grows the Google Ecosystem

One of the latest trends I have noticed is integrating disparate solutions into Google's suite of applications. Just this month in fact, two companies in the communications and CRM spaces have decided working with Google more closely makes a great...

Fonality Trixbox 2.0 Launches

According to Chris Lyman, the Founder and CEO of Fonality, the brand new Trixbox 2.0 is the "look mom, no hands, reseller version." In fact, the company is doing its best to make sure resellers have to touch these phone...

Google and SalesForce Enhance Relationship

It was over a year and a half ago when I had a chance to listen to Marc Benioff talk about how his company's software would be integrating with Google to provide a mashup allowing companies to better track their...
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