Sms

Benbria Evolves into Social CRM

Marketing has never been so complicated and social media has only taken something which was difficult and added levels of complexity. Recently at ITEXPO in Austin, Texas, TMC hosted its first CMO Summit and the consensus at the event was...

Twitter Tightens SMS Ties with Photos

Twitter's 140 character limit was actually a limit of SMS messages applied to the world's most successful microblogging service but in the last few years, Twitter use has migrated to apps on smartphones and web browsers. Today the company sent...

How Tech Improves Dentist and Car Dealer Communications

Last week I received an automated text message from my dentist confirming my appointment this week. They requested I confirm as well and I did. Today, I received a call from my car dealer telling me the car told the...

3Jam Purchased - is it Skype?

The news just broke on TMCnet that 3Jam was purchased - and potentially by Skype. Interesting news as I have written about how TMC uses 3Jam at ITEXPO to coordinate our management team and communicate rapidly between groups. The beauty...

Dialogic Connections 2010 Live Blog

I am in Budapest, Hungary today and am live blogging the Dialogic Connections event which is hosting a few hundred partners and customers from around the world. A bit of trivia before we get started - Brad Pitt may be...

Broadsoft Acquires Casabi

TMC's Juliana Kenny wrote a piece yesterday titled Broadsoft Acquires Casabi, Rumor or No? which points to a piece written by TMCnet blogger Peter Radizeski breaking the story on Broadsoft acquiring Casabi.The company just confirmed the deal and had this...

Smart SMS the Future of Advertising?

It is no secret that technology is moving the world from being relaxed to real-time and companies more than ever need to be able to turn on a dime to be competitive. But while industries have increased their speed, offline...

Sytel Limited Expands to US

Sytel Limited. A company with a strong dialer and scripting engine is expanding into customer service, media blending and more recently, the US. As more customers look for SMS support, Sytel allows these short messages to be integrated into the...

Cleaning Up my Twitter Follows

Today is a big Twitter day for me. You may or may not realize that my Twitter feed is automated meaning my blog posts just convert over to Twitter posts. I have set up my account to get an email...

Acision Discusses 4G SMS and Mobile Broadband Services

Anantha Ramu of Acision spent some time discussing his company's initiatives in the world of mobile broadband. A new product the company offers allows carriers to tailor the mobile network based upon the value of the individual subscriber. By using...

iPhone Bug not Specific to Truphone

Recently some media outlets reported incorrectly (links intentionally left out) that Truphone is not working on the iPhone due to a bug in Apple's OS. As it turns out this was a mistake which was caused by misreading a reference...

Ooma Telo Coming Soon

When I last caught up with Ooma in New York I had a chance to learn about their slick new Telo device which looks like a blend of art and communications. I have always been a fan of Bang &...

iPhone OS 3.0 Review: Batteries Not Included

I have to admit I was impatient and when I learned I could follow some easy steps to upgrade to the shipping version of the iPhone 3.0 software before the June 17 general availability date -- I just had to...

Iridium 9555 Review

Having never had a chance to write a review about a satellite phone I was pretty motivated to respond yes to the good people at Iridium when they asked if I wanted to run their newest device the 9555 phone...

Lost Smartphone? Take These Precautions First

I spent much of Sunday in Manhattan with the family and while there stopped by one of our favorite restaurants for lunch. A bit later in the day my wife realized her iPhone had gone missing. The last place she...

Tango Networks Improves FMC and Corporate Texting

I scan over 1,000 news headlines a day when I am not traveling and without a doubt the most popular tech topic in the mainstream media these days is Twitter. David Pogue from the New York Times has even devoted...

Apple iPhone OS 3.0 Wows

While there likely isn't a smartphone on the planet that does not support cut and paste, Apple's iPhone users have been waiting patiently for years for something most consider entry level. The latest news out of Apple is that you...

Come Meet the Thought Leaders at ITEXPO Part 2

Last week I posted some links to interviews which I did with various thought leaders who will be participating at ITEXPO next week in Miami. Since the last post I had a chance to conduct a few more which are...

Omg, 2mro's Kybrd 2dy

Oh My God, Tomorrow's Keyboard Today! Without a doubt many of us wear different hats when we communicate. For example many in business do not use SMS abbreviations but kids do. When texting with businesspeople, SMS abbreviations seem to be...

Using Gadgets to Sell Service

For years you have heard me rant about how the future of telecom is in CE or consumer electronics. Specifically I told VoIP providers we need to integrate SMS and other cool services we have in our cell phones so...

Tech Lets Babies Twitter

As crazy as it sounds, twittering babies (in the womb) will soon be commonplace. There are medical reasons why you want your healthcare providers to know how often your baby kicks but in the world of tomorrow, expect younger parents...

Comcast Embraces Twitter

Comcast has been known for poor customer service in the past but is now on the leading edge and should be commended. You can follow the happenings at the company on Twitter and immediately engage with a corporate exec. Here...

SMS Comes To Contact Centers

When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies see an opportunity. Interactive Intelligence is one such company and recently added SMS as a channel as part of its...

T-Mobile Cameo Photo Frame a Great Idea

Look, I know the economy is slow. I know the consumer has less money than they did last year. I also know that service providers should be looking for new ways to get as much of the consumer's money as...

President Obama And The Coming Tech Revolution

I will admit it is difficult to put the words tech and revolution together less than 24 hours after John Chambers cratered confidence in technology with a conference call which mentioned that the next quarter will likely see revenues...

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