My mother received an iPad from the family on Mother's Day and when she opened the box I noticed there was no user manual but there was an Apple sticker. How amazing I thought that customers are accepting of being...
It's the weekend and as I get ready to head to Interop, I stumbled across a really useful service called ManageTwitter which allows you to - as the name says, manage your Twitter account. In a flash it allows you...
I just got word that communications industry veteran Mike Ross will become the new COO and Director of the Americas of 4PSA. The good news is this company has nothing to do with prostate health . Instead, they recently integrated...
Chart courtesy of DigitalBeat and Hitwise US It was bound to happen and many predicted this year would be the one where we see social media - especially Facebook take away the most popular site crown from Google. The social...
Here is my Publisher's Outlook which will appear in the March 2010 issue of Customer Interaction Solutions Magazine. I hope you find it useful Last month I spent some time discussing how socialnetworking will impact your company on search...
I have been spending lots of time on social networks this week and am falling behind on blogging. Blogs were great as they allowed an informal way to transmit information and also didn't have the rigid format of articles -...
It seems there is a good chance Islamic terrorist Umar Farouk Abdulmutallab, the Nigerian national linked to Al Qaeda in an attempt to blow up a Detroit-bound airplane was an active social networker. On the Internet, he looked for guidance...
Three tweets from this celebrity - a maximum of 420 characters, gets her just under the average annual US salary of $31,410. For all those people looking to make money using Twitter, apparently $10,000 per communication is the current maximum...
The controversy between newspapers and Google has been going on for quite a while and recently Rupert Murdoch has threatened to pull the content from his various companies such as Fox News and Wall Street Journal off Google and instead...
Remember Cuil - the Google killer? The search engine launched with much fanfare and then disappeared from the scene pretty quickly when it was determined the site's results were not that good. Well the search engine is back with a...
Skype is certainly a major symbol for the IP communications market and although it plays in a niche in the market - consumer VoIP/Video, it is now a household name and having it entangled in legal limbo does it or...
Today is a big Twitter day for me. You may or may not realize that my Twitter feed is automated meaning my blog posts just convert over to Twitter posts. I have set up my account to get an email...
We are heading into ITEXPO with one day to go and today I got great news from my team who all arrived safely in Los Angeles and are busy preparing the Los Angeles Convention Center for the best ITEXPO ever....
I am happy to hear from a number of companies attending ITEXPO that they are being overwhelmed with requests to meet and do business at the show. This is yet another signal to me that the communications markets are resilient...
We have been seeing a surge of registrations for TMC's ITEXPO, the hotel room block has been oversold for over a month and we feel the industry getting more excited than ever for ITEXPO - the ultimate event which brings...
Recently I wrote about Facebook and why the company should scare carriers as they take over the customer relationship and moreover commoditize wireless providers by developing people-to-people connectivity applications which run on any carrier network. As of today the wireless...
Just before ITEXPO in Los Angeles Sept. 1-3 be sure to check out the Avaya session titled Technology on Tap: The Social Enterprise - Are you ready for it? This is where you can learn how to integrate Facebook, Twitter...
Facebook and socialnetworking in general are having challenges monetizing the tremendous volume of page views they generate but undeterred, socialnetworking leader Facebook is expanding its potential to make money by selling virtual and physical goods in its gift...
In a recent meeting with Minerva Network's Italian-born CEO Mauro Bonomi, he told me today's IPTV service is the equivalent of driving a Ferrari at 55 MPH and his point is the technology needs to shift into the fast lane.Mauro,...
One of the first truly useful wireless devices was the Palm 7 as it had a screen big enough to be useful and a stylus which allowed typing so a user could interact with web pages. As I recall, there...
While in Sardina recently I had a chance to spend time with Luca Filigheddu the prolific blogger of all things communications, tech and more recently Twitter. I have known Luca for years via his blog and I met him live...
If you have a fair number of people following you on Twitter and you want to know who all your followers are, you can have Twitter alert you whenever a new person follows. The challenge is in order to learn...
I have always been proud to be an American for a number of reasons including the fact that our great country has almost always pushed for human rights and democracy around the world. Like any country, we are not perfect...
Among the many problems we have to deal with in the world of technology such as hackers, scammers, predators, phishers, script kiddies, etc - there is something new to worry about. What if your electronic photos are hijacked from your...
There is nothing that builds a resume more like an award and if you are a developer, you definitely want to keep an eye on the new Dialogic Innovator Award contest which will not only give you some great bragging...