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Stefania Viscusi tag

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What Caused the Blackberry Outage

It seems a single IP address refusing connections brought down the Blackberry network yesterday. Apparently a secondary IP address was accepting connections and those users who got some of their e-mails through were switching between IP addresses. Thanks to Zenprise...

Titanium Watches? What about Headsets?

Recently I picked up a titanium watch. In fact I now am the proud owner of two titanium watches. I just love the stuff… More durable than steel and much lighter. What if everything in the world was made out...

Gartner on Customer Service

Customer service is so crucial in every organization and Gartner is a well-respected name in the field of technology market research. It is for this reason when Gartner analysts make a live presentation, it is usually a great idea to...
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