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Vidyo Expands its Service into Banking

Read to the end to see why future call center agents may need to start hitting the gymWe've covered Vidyo news before - the company has video solutions serving numerous industries with powerful solutions which work over a wide-range of...

Mitel Analyst Day 2017 Live Blog

Past live blog 2015. Here are the complete slides.8 am: CEO Rich McBee takes the stage. The company won’t overpay for a company but will look for strategic acquisitions. Digital transformation is a key element of their strategy – they...

ITEXPO Returns to Fort Lauderdale Tomorrow!

Sorry for the brief marketing message.See me at the show in the following places: 2pm Wed: Building Your Content-Driven Online Community to Achieve Marketing Results I will moderate a Cloud UC panel on Thursday 2/9/17 at 9 AM with Matt McGinnis of 8x8, Curtis...

Cloud and Debt did Avaya in

8x8 has seen its stock triple in the past five years as they move upmarket and take share from telecom hardware players. Interestingly, this increment is the exact same amount of time its been since ShoreTel acquired M5 to provide...

Broadsoft UCaaS Leader - See Them Live @ITEXPO

IHS Markit has named Broadsoft the global Unified Communications as a Service (UCaaS) platform leader, with 38% of the total worldwide UCaaS seats running on its platforms, as of the second quarter of 2016.  According to the IHS study, the...

How ITEXPO Has Transformed into THE Communications Event

Recently, we have had a great deal of feedback from attendees commenting that ITEXPO in Florida (Yes, Florida, in February – and airfares are literally dirt cheap) has evolved to become THE communications event – for the Americas and beyond....

Congrats to TMC Customer Phone.com

Hats off to Phone.com for big customer wins in 2016. The cloud communications company landed new partners and clients like StructuredWeb, Liftmaster and The City of Newark.  In addition to an expanding clientele, the product suite augmented with a new and improved API to aid in iOS...

NYC or France, Where Would You Locate Your Company?

New York City – whose moniker is “The City that Never Sleeps” has pushed to ensure your company never sleeps and in today’s connected and digital economy, this may be the difference between success and failure.If you had a chance...

T-Mobile Leapfrogs U.S. Carriers Again with Digits

It was actually over ten years ago when we wrote about Mobile Stick from Bridgeport Networks (now part of CounterPath), an innovative device you plug into your laptop so you can take your mobile calls on your laptop. The idea...

French Law Rings in New Year by Sealing EU's Doom

Around the turn of the century I was in Europe in the summer marveling at people all around me with six weeks’ vacation. I asked Europeans and Americans – In an increasingly global market, how do Europeans compete with the...

With Polycom, Siris Capital Builds Impressive UC Holdings

Many where caught off guard when they learned Siris Capital outbid Mitel for Polycom but there are some good reasons for Siris to have made this move. After the Mitel acquisition was announced, I detailed the good and bad about...

Uber Picks Dialpad to Fuel its Growth

We’ve been covering cloud here at TMC for two decades – back when we called  these companies in this space ASPs and over these twenty years or so, there has been one constant in how they've gone to market. The...

IDT $19.99 Cloud UC Package Delivers Solid Channel Value

IDT Corporation has been a visionary in the VoIP space for almost two decades and I’ve always been impressed with the company’s technology and range of solutions in the SIP trunking and hosted PBX spaces. Recently, they have become very...

RIP Art Rosenberg

I just learned of the passing of one of the finest telecom analysts around - Art Rosenberg. I've known him through many decades and health issues. I got the sense he would always be with us because he seemed to...

Sennheiser TeamConnect: An Innovative Mobile War-Room in a Briefcase

One of the most innovative products I’ve seen this year in the UC space is the Sennheiser TeamConnect, a high quality, wireless conferencing solution. Here is the situation: you want to set up a conference call in a room which...

API of the Week: IntelePeer is UC Glue for Microsoft and Cisco

Some years back, there were ads on TV for BASF – touting the fact they don’t make the products you use, they make them better. In the UC space, this is the position IntelePeer plays. Specifically, IntelePeer Cloud Communications is...

Mitel Buys Polycom: The Good and Bad

This post has been updated on April 15, 2016 at 4:30 pm with feedback from Wes Durow, CMO of Mitel. Also, it turns out we broke the news on the potential of this merger even earlier than thought... December of...

Riverbed SteelCentral UCExpert Maximizes UC Quality on Avaya, Microsoft and Cisco

Communicating via quality voice and video conversations is essential for keeping happy employees, partners and customers. Perhaps most importantly, ensuring quality conversations is a big part of your job security. It doesn’t matter if you’re an MSP, VAR, Interconnect, channel...

Hiring Millennials? Fortune Favors the Prepared

Six years ago I covered Cisco’s Quad, enterprise social network strategy that was a great idea but likely didn’t succeed because it was sold top-down the way Cisco is accustomed to selling things. It turns out social, needs to be...

Digital Transformation is Powering Vertical's UC Growth

Industry veterans remember some of the big mid-market brands in the nineties like Vodavi, Comdial, Artisoft and Vertical Networks. Artisoft purchased Vertical Networks, rolled up the other very well-known brands, changed the name to just Vertical and then went completely...

IR Says: UC Performance Management Should Not be an Afterthought

IR is the corporate brand name of Integrated Research Limited, a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. The company boasts over 1,000 customers in over 60 countries—including some of the...

Masergy's People-Directory Vision Has Potential

Dean Manzoori describes Masergy as a technology company which own and manages the world’s largest global private network providing cloud network, managed security and UC as a service. To ensure the highest level of quality, their UC platform is embedded...

Tadiran Aeonix UC: A Unique Play for the Channel and MSPs

Tadiran has always tried to out-innovate its way to success. In fact they have recently innovated on a few fronts at the same time. Their Aeonix UCC solution is proudly offered on the Amazon Marketplace – one of the few...

Recession Coming? Fusion Says Things Are Getting Better

The telecom market was once said to be a great predictor of recessions – in fact it’s been said in the industry that back when all phones were wired, the first companies to know bad times were coming were the...

ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications

Simplicity is one of the reasons ShoreTel emerged on the corporate communications scene and became a dominant player in a market once virtually owned by the likes of Avaya, Nortel, Cisco and Mitel. The company has also done a great...
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