Tag: acd

Wow! Vonage Research Shows IVRs Can Annually Cost Businesses $262 per Customer

Wow! Vonage Research Shows IVRs Can Annually Cost Businesses $262 per Customer

According to Vonage research, 61% of consumers believe that reaching an IVR menu when calling a business makes for a
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Unified Office: The Ultimate Retail Phone System

Unified Office: The Ultimate Retail Phone System

Pizza joints, dentists, hotels and other retail locations have unique businesses and to date, technology has not provided them the
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TMC University Kicks Off

Here is a look at the start of TMC University 101 at ITEXPO in San Diego. Tomorrow TMC U 201
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