Today is the last day to save hundreds or thousands on registration We have been seeing an incredible stream of registrations for ITEXPO and related events and as is always the case, my team has done its absolute best to...
In a time when many CLECs have been wiped out, how has one competitive local exchange carrier survived and found a way to grow in one of the toughest business environments of our lifetimes? To find out more I interviewed...
The telecom agent market is alive and well as evidenced by a number of meetings I have had recently with execs at communications providers who use agents to help them sell service. As you can imagine the challenge for smaller...
I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in fact for you to submit your story and potentially win a trip to Hawaii. Here is an email Interactive...
Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't...
One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...