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inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009

At ITEXPO West 2009 in Los Angeles, I had a chance to sit down with the founders of inVox, the company behind a new easy-to-use cloud-based IVR system which allows rapid application development. Here is a video of my interview...

Openwave Turns Service Providers into Internet Companies

For years, service providers could see their competitors coming head on. For example CLECs and VoIP providers are pretty easy to spot and entrenched telecom providers worldwide have adopted different strategies to battle these new entrants. But that was the...

SMash: Secure Mashups

IBM has potentially opened the door to enterprise mashups, allowing for the first time these web services which rely on multiple data and/or programming sources to have security built-in. SMash which is short for secure mashup is what the new...

TringMe and Flash Floods

Like flash floods, Flash phones will soon be overtaking the market in a rapid fashion as more and more developers realize Flash gives them the ability to so much more than other programming environments. TechCrunch has an overview of a...

Nokia 810 Review

Tom Keating has an excellent review of the Nokia N810 and although I haven’t seen this gadget yet, based on the Nokia N800 experience I have, this could be a real killer device.   I must say that the amount...

Google Phone

According to the Wall Street Journal, Google is close to unveiling the plans for its much anticipated mobile phone. Apparently in the US, T-Mobile will be a likely network partner. What will make the phone different from other devices is...

Hughes Systique Corp Interview

I recently had a chance to interview Arjun Roychowdhury, Director, IMS & Broadband Applications Hughes Systique Corp. Arjun will be a speaker at Internet Telephony Conference & Expo in September and I thought it worth getting his thoughts on...

Nielsen/NetRatings Changes Measurements

The success of sites embodying AJAX has driven a need to change the way websites are measured. Generally, most sites are measured by “page views” or how many pages are viewed on a site. If you were to read 5...

Safari for Windows

I have been hearing some grumblings in the market about Apple’s Safari release and many are saying Steve Jobs is over-optimistic in thinking there will be one hundred million downloads of Safari for Windows. If this browser is indeed is...

Communigate Unified Communications

I just recently demoed a complete unified communications platform based on Flash and Flex2 and all I can say is wow. Pronto! Is a complete communications media center with unified communications built-in. The application has a great user interface that...

Browsegoods.com

I just found out about a service bridging AJAX/Web 2.0 and e-commerce. It is browsegoods.com and is similar to Google Maps for shopping. I played around with the service for a while and I looked at the watch section. At...

A Breakthrough Month in IP Communications

Skype, Google, Verizon, Vonage and Other Happenings   Please enjoy the March 2007 Publisher’s Outlook from Internet Telephony Magazine:   The last few weeks have been among the most newsworthy in IP communications since this magazine’s first issue in February...

Measuring Web Traffic

BusinessWeek has a good article discussing web metrics and it seems based on this article that all methods for measuring web traffic are flawed in some way. The article mentions some of the current ways to measure web traffic are...

Write On Writely

If you haven’t tried the new Writely word processor – the company was recently purchased by Google and has an AJAX-based word processor that runs in your browser, you definitely need to. I just typed out a brief document and...

Call Center 2.0

The following is my High Priority Column in the April 2006 issue of Customer Interaction Solutions Magazine.---The modern call center industry is about 25 years old, yet it remains on the forefront of customer interactions.  Paradoxically, for many years, call...

Internet Telephony Magazine April 2006 Publisher's Outlook

The following is a portion of my April 2006 Internet Telephony Magazine Publisher's Outlook:There is Enough Broadband CompetitionI get the general sense that our government believes we already have enough broadband competition. I think that the FCC believes service providers...

Web 2.0 Applications

Perhaps one of the most useful AJAX applications I have seen is the ability to have stock prices update in real-time such as this page on MarketWatch.com. This is the sort of application that differentiates itself from Web 1.0 and...

VoIP 2.0 Conference Goes Web 2.0

Internet Telephony Conference & Expo Mashup AnnouncedToday, Technology Marketing Corporation (TMC) the company that produces Internet Telephony Conference & Expo (ITEXPO) announced it has produced a mashup of its domestic attendees signed up for the conference in order to graphically...
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