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Call Center/CRM News July 6, 2007
Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the...
VoIP News Week of July 6, 2007
Here is some of the recent news in the IP communications space this past week. The ShoreTel IPO is one of the more interesting stories. Also, check out the latest at JAHJAH and the others. Truphone Now Has SMS-over-IP,...
One Hot iPhone
If an iPhone is going to get hot enough to fry an egg and then break, you probably don’t want that iPhone to belong to a reporter who happens to work for MSNBC. Here is that story. Do you...
Nokia N800 The Real Story
What is the world’s toughest job at the moment? It has to be trying to compete head on with the iPhone. But as Om Malik points out, the Nokia N800 does a great deal of what the iPhone does not...
Frontline
It is Frontline Wireless LLC Vs. AT&T and Verizon in the upcoming 700 MHZ spectrum auction and Frontline co-founder Reed Hundt, a former FCC chairman is aggressively courting public opinion and the current FCC to ensure his small company gets...
iPhone Problems
For the record, I do not have an iPhone. I may be the only techie who doesn’t have one at this point. I didn’t stand in line for hours or camp on a sidewalk waiting for this device...
SimulScribe: Real Visual Voicemail
So here I sit on vacation missing the hysteria taking the nation by storm. Of course I am talking about the iPhone lunacy. This device will definitely change the telecom world for the better and moreover it is already a...
SimulScribe: Real Visual Voicemail
So here I sit on vacation missing the hysteria taking the nation by storm. Of course I am talking about the iPhone lunacy. This device will definitely change the telecom world for the better and moreover it is already a...
Cox Selects BroadWorks VoIP
BroadSoft just announced they will be providing their BroadWorks platform to enable Cox Business Services – a hosted IP communications offering aimed at corporate customers. This a huge win for Broadsoft and should also be of great concern to the...
On my way to NXTComm
I am on my way to NXTComm now and am looking forward to seeing what's new at the event. I am also looking forward to seeing many of you at the NXTComm party TMC is having with Dialogic, Alliance...
RingCentral Update
If you have any doubt the hosted communications market is growing, you need to look no further than RingCentral who tells me their customer acquisition rate has grown at twice the rate of last year. The company does not offer...
iPhone: No Mechanical Keyboard
I mentioned a few months back the lack of a keyboard could be the Achilles heal of the Apple iPhone. Now the NY Times has an article on the same topic. Russell Shaw mentions this in his blog today and...
Foundry Networks
Many of you may remember the story of my visit to COMDEX back in 1997 to tell the information technology world TMC was going to launch Internet Telephony Magazine. The typical reaction was confusion and in many cases giggles. At...
Google and Apple Collaborate
Here is an excellent article from Susan Campbell on the synergies between Google and Apple in their new partnership. The potential for both companies to grow sales is obvious in such a collaboration. Just the YouTube/iTunes synergy alone is worth...
Democrats Say You are Lying
Here is an interesting story from CNET on Google’s need for more immigrants with H1-B visas. According to the article, some Democrats wonder if Google is doing enough to recruit Americans. The question worth asking is are these Democrats serious?...
iPhone Release Date
The release date of the much anticipated Apple iPhone has finally been set on June 29, 2007. As diehard fans already know the 4 gigabyte version costs $499 and the 8 gigabyte version is $100 more. It will be offered...
Amp’d Mobile
The MVNO model is virtually impossible to pull off it seems. ESPN, Disney and now Amp’d Mobile is filing for bankruptcy protection. Check out Om Malik’s post for more. See also: Amp’d mobile broke, files for bankruptcy Torrent...
Palm Foleo
I love gadgets and I love what Palm has done for the handheld market. I love the concept of Palm rolling out a new laptop-sized device. But that is where it ends. The new Palm Foleo has a fraction of...
Razr Thin Laptop
Intel has built a laptop just one quarter of an inch thicker than a Motorola Razr. In addition it is loaded with high-end features, state of the art wireless connectivity and other bells, whistles and microphone arrays. The laptop looks...
Apple Heart Attack
The fierce competition to replace the iPod with a better product has failed so far. Many companies from Microsoft to SanDisk have tried to take on the slim white music player and with all the competition, iPods keep on selling...
Office Headsets
I have written a few times in the past about TMC’s channel program and the fact we have built over 100 business to businesses (b2b) communities in the communications and technology space. The communities are news-based and are designed...
Greg Galitzine is an Omnivore
I have often walked by Greg’s desk, seeing him eat chocolate chip cookies. There are even certain restaurants Greg avoids during lent. Sure enough, the Pew Internet and American Life Project thinks Greg is an omnivore. Of course they are...
Skype for Mac Improved
Skype for Mac has a new beta version 2.6 available here and it’s brimming with new features. In addition you can expect improved sound quality and software stability according to the company. There is a nifty new call transfer feature...
iPhone Update
I have had the opportunity to discuss Apple’s iPhone with a slew of industry luminaries over the last few weeks. Here is what I have heard mixed with some of my own views. There are a number of companies...
M5 Networks
M5 Networks has done a nice job expanding their hosted VoIP offering in the last six years. These years were the most turbulent the telecom market has ever seen and still, frequent Internet Telephony Conference & Expo speaker and M5...
