Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
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arcaris tag

Drill down on arcaris search:

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Will Call Center Gamification Increase Productivity?

Recently I had a chance to speak with Oscar Giraldo and Ariel Cordiviola Palaia the CPO of Arcaris regarding his company’s new contact center performance management software named PLAYCALL which “gamifies” performance allowing agents to see how their performance ranks...
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