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Improve Call Quality and Save Lives

Apologies for the extreme headline - but please hear me out  I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies...

Facebook Phone

Why your next smartphone may be free Speculation abounds that Facebook is working on a phone and it seems more than logical to assume it will be based on Android and sold via carriers. In fact one would imagine AT&T...

Sony Dash, AT&T Femtocell, 3PAR, Dell and HP

This morning my new Sony Dash arrived in my office and I have been meaning to set it up all day but failed. This gadget is essentially an iPad which is more chunky, cheaper and needs a plug to operate....

Blackberry Torch 9800 Analysis

 The launch of RIM's latest phone the Torch 9800 certainly wasn't a secret and although I haven't had time to test the device as of yet, I am impressed with much of what the Canadian company has packed into its...

Support for Net Neutrality Wanes in Tech Community

I just came across an article worthy of passing along from the Technology Liberation Front, a group which is focused on helping to reduce the amount of regulation imposed on the Internet and technology. Aside from a typo or two...

AT&T Churn Rate Insanely Low

Gary Kim does a great job explaining in an articlethat Customers will put up with a a lot of imperfection in service quality as evidenced by the 1% churn rate of AT&T versus the industry average of 3%. One wonders...

Consumer Reports Says Steer Clear of iPhone 4

Consumer Reports has tested the iPhone 4 in its lab and has duplicated the antenna problem so many are having. The problem has to do with signal quality degrading to the point of calls being dropped by the iPhone. The...

Apple, iPhone, AT&T and Cloud Computing in Latest TMC Videos

I am looking forward to shooting over 80 videos this week in San Jose. In the mean time here are a few of the most recent videos I was involved with in the TMC Newsroom this past week. The first...

Software to fix iPhone 4 Antenna

Sadly the famous death grip will still cause calls to drop The controversy regarding the iPhone 4 death grip - the so-called way of holding the iPhone 4 to get it to lose its signal and drop a call takes...

The Need for Wireless Broadband Speed on Amtrak

Having been an early adopter of 2G, 1X, EVDO, 3G, etc I can tell you the speed of wireless access on the train between Washington DC and New York and back seems worse than at any point in recent memory....

Vantrix CMO Gives Thoughts on Wireless Data Caps

I have mentioned before that even if you feel your data usage will never exceed 2GB, you are likely underestimating your broadband needs of the next few years. This is without a doubt the case as you start to stream...

Apple App Store the OPEC of the West

I try to always look out for my readers and as such I have been one of the harshest critics of closed app stores and how they could change the computing paradigm via censorship which is not good for users....

AT&T's new Data Plans Good for Wireless Investment?

As Gary Kim points out, AT&T will soon be revamping its data rates and plans for iPad users. Currently the plan is $30 for an unlimited amount of data per month. Going forwards, DataPlus will provide 200 MB of data...

Should CenturyLink be Focusing on Wireless, not Copper?

Is it possible to take a group of wireline carriers, roll them up and cost cut your way to greater and everlasting profits? I present to you two opposing viewpoints on the merger between CenturyLink (formerly CenturyTel) and Qwest. One...

Apple: Which is Worse, Flash or Poor Voice Service?

 People who think the iPhone is a great device but terrible phone are common - in fact just about everyone I know who has an iPhone tells me the call quality and dropped calls are a major problem. Now there...

CenturyTel Qwest Merger: Experts Weigh In

When it comes to mergers in the telco business, one thing I trust are the insights of Peter Radizeski who's TMCnet blog - On Rad's Radar is a must-read if you want perspective into the communications market with the sugar...

AT&T Increases Capacity with COWs

Did you ever wonder how wireless carriers increase capacity in specific areas where large crowds gather? Well, one way is they can bring out cell (towers) on wheels or COWs and use them to augment the cell towers in the...

Cablevision Shows CTI stands for Computer-TV Integration

How big an industry will computer-television integration industry become and will it dwarf the multibillion dollar computer-telephony integration market which was responsive for originating the CTI acronym? How will carriers and cable companies navigate the new world of computer-television integration...

The Microsoftization of Google

You have to give Google credit; they seem to want to make the world a better place by opening up the world and making technology and services more accessible. And they are powerful enough to make it all happen -...

Comcast Does Wholesale VoIP - Buys NGT

YES! Over IP -- We just sold our wholesale VoIP companyYou can smell the hops brewing at the nearby Coors plant when you visit the corporate headquarters of New Global Telecom located in Golden Colorado. One imagines having a beer...

Nexus One: A $350 Penalty so you can Access AT&T?

Two years ago I discussed how Sharper Image could change the way cellphones are sold in the US - they offered an array of unlocked phones and the retailer seemed like the right kind of outlet to make the change...

Internet Radio Threat to Satellite Continues

Back in November of 2007 I wrote about the threat of Pandora andother Internet radio companies to satellite radio. Back then, AT&T was smart to link up with the streaming radio company to offer a service for $8.99/month. Now Pandora...

AT&T Continues Network Improvements

With so much criticism being aimed at AT&T because of network problems throughout the US, it is good to see the company is continuing to invest in improving its infrastructure. Today in fact Ma Bell released a flurry of releases...

Pandora Radio Doubles Users

Digital media continues to grow and as it does, the habits of consumption continue to change. Consider that Pandora Media has doubled its number of registered users this year to 40 million and about one third of its three-million daily...

Fake Steve Jobs Suggests an AT&T Flash Mob

AT&T has told its users they use too much data - they are actively looking for ways of limiting their usage. One idea being thrown around is usage-based pricing. Forget for a minute that years back, carriers worldwide were trying...
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