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Nortel Buys DiamondWare

For over six years I have been espousing the virtues of 3D, stereo voice conversations with articles  and ITEXPO demonstrations mostly focusing on DiamondWare and the company's patented 3D technology which allows you to have a conference calls with others...

Posted on August 21, 2008 10:47 AM

Move Avatar Buzz

You have heard me go on and on about avatars in the past. Here are some of my recent blog posts in fact:Mobile Virtual Worlds Emerge There are so many communications companies pushing products and services revolving around virtual worlds,...

Posted on June 23, 2008 5:10 PM

The Importance of Communications

Do we realize the importance of what we do? I have been thinking about this question a great deal lately. I see the amazing technology being developed by the entire industry and I just can't help but wonder - do...

Posted on June 21, 2008 5:07 PM

Mobile Virtual Worlds Emerge

There are so many communications companies pushing products and services revolving around virtual worlds, one wonders if we are about to see a new subset of communications break out and achieve mass appeal like VoIP, the iPhone or Blackberry. Do...

Posted on June 4, 2008 4:55 PM

Post Memorial Day Communications Update

It has been a long weekend for many in the US as the weather these past few days was fantastic and based on the level of incoming e-mail I received, it seems many in the tech and telecom industries took...

Posted on May 27, 2008 3:54 PM

Second Life Meets the Call Center

You have heard me discuss how contact centers could connect with virtual worlds and moreover how virtual worlds could connect with e-commerce. One of my most recent posts is titled Virtual Customer Interactions and in this post I give an...

Posted on April 11, 2008 3:42 PM

Google's Government Wins

Google is slowly but surely racking up government wins and has some pretty big names under its belt so far. For example, the National Oceanographic and Atmospheric Administration, the U.S. Coast Guard, the National Highway Traffic Safety Administration, the...

Posted on March 30, 2008 9:53 AM

IBM's Big Unified Communications News

Recently I spent a good number of hours at the sprawling Somers, NY campus of IBM where the company announced to the media their intention to spend a billion dollars in unified communications development over the next three years. IBM...

Posted on March 16, 2008 5:53 PM

Virtual Customer Interactions

This is my next Customer Interaction Solutions High Priority column. If memory serves it will be the October, 2007 issue. As often happens this will be the unedited version. If this is of any interest be sure to subscribe digitally...

Posted on August 25, 2007 7:20 PM

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