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Rich Tehrani
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benioff tag

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Is Your CRM a Bigger Disaster than Hurricane Irene?

Want successful CRM? Its the empathy, stupid.A recent experience reminded me of the importance of handling customers well, especially in times of need. Case in point, I was scheduled to go to the Salesforce Dreamforce event next week and I...

They Should Rename it $

Wow - record revenues for cloud computing vendor - the first billion dollar cloud computing company in fact. We are in a recession right? This shows once again the cost-saving benefits of using technology in tough times to become... Meet Google AdWords

Please enjoy my September, 2006 High Priority column from Customer Interaction Solutions Magazine. It was a real rush meeting Marc. As you may recall I blogged about meeting Marc Benioff a few days back.------------Over the years, I have had many...
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