Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

bot tag

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ERICA Wants to be Your Contact Center Agent, All of Them

Automation is indeed sweeping industry after industry - Amazon just ordered 45,000 new robots, the U.S. Military is sending drone swarms from airplanes and AI is helping all companies become more productive and efficient. Recently we wrote about ERICA from Mobilize...

Mobilize Hopes to Boost Contact Center ROI

As automation touches every aspect of business, the contact center remains no exception as the move to improve this business has been constant from the PC-based software solutions like Telemagic in the eighties, CTI in the nineties, IP communications in...

Malicious Software to Avoid Online

As a tech person I am often called upon to help people I know fix their computers when there is a problem. While my regular readers are no doubt aware of many of the Internet scams which infect computers with...

Google Chat Translate

Real-Time Machine Translation now One Step Closer   Certainly a holy grail of many in the computer industry is that of real-time machine translation. While there are all sorts of translation engines out there, they generally fail at translating anything...
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