bpo tag
12 result(s) displayed for bpo (1 - 12 of 12):
Xerox Transfers 600 Jobs to Indian Outsourcer
Computerworld reports that Xerox will be transferring 600 jobs from around the world to an Indian outsourcer. Employees in California, New York, Oregon and the Netherlands will be affected - Xerox expects a "modest" number of people to participate in...
Infosys Interview on M2M and Wireless
AT the CTIA show in San Diego I had a chance to sit down and speak with Latha Kalainesan the Practice Head of Cable & Wireless at outsourcing leader Infosys. Latha had some interesting comments regarding the M2M market worth...
Teach a Man to Fish as Unemployment Cure
As international outsourcing claims more jobs, two things happen - unemployment in developed nations increases and companies lower their costs. As sad as this is for now unemployed workers, it is a byproduct of automation - the internet and IP...
RightNow Technologies Optimistic About Future
Last month I reached out to Greg Gianforte the CEO of RightNowTechnologies regarding how his company is doing. Why? Well the hosted communications/call center/CRM market seems to be doing better than others as a result of reduced CAPEX budgets and...
Thomas Howe Takes CEO Role at Jaduka
At TMC's ITEXPO earlier this month I had a chance to briefly chat with voice 2.0/mashup guru Thomas Howe. At the show he told me there was big news coming and he was soon going to become CEO of a...
Podcast Interview Tata Communications
Tata's View of CommunicationsTata is a global company which is perhaps closest to what General Electric is in the US or Siemens is in Germany. The company is absolutely massive, having over 5,000 employees and engages in businesses such as...
Interactive Intelligence on Contact Center Growth and More
One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...
Caribbean Outsourcing
Many people think India when they discuss outsourcing but it is interesting to note that the market for BPO/teleservices is much larger than a single country. Case in point is a company called e-SGI. I read about them in an...
Outsourcers Abusing Work Visas?
The clash between U.S.-based companies and outsourcers continues as outsourcing companies such as Infosys Technologies, Wipro, Cognizant Technology Solutions and UST Global who are either based in or have the majority of their workers in India are bringing thousands of...
Call Center CRM Stories August, 17 2007
While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is...
Costly CRM
OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is part of my unique charm? ;-) Since the holiday season is approaching I will complain without telling you what company...
Gartner IT Predictions
Here are a few predictions Gartner makes for the future. Gartner’s pretty well-respected and their predictions carry a great deal of weight. My biggest concern is the point that is made in the report suggesting that companies are spending more...
