7 result(s) displayed for bpo (1 - 7 of 7):

Podcast Interview Tata Communications

Tata's View of CommunicationsTata is a global company which is perhaps closest to what General Electric is in the US or Siemens is in Germany. The company is absolutely massive, having over 5,000 employees and engages in businesses such as...

Posted on August 15, 2008 5:18 PM

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Posted on August 10, 2008 12:05 PM

Caribbean Outsourcing

Many people think India when they discuss outsourcing but it is interesting to note that the market for BPO/teleservices is much larger than a single country. Case in point is a company called e-SGI. I read about them in an...

Posted on April 16, 2008 8:12 AM

Outsourcers Abusing Work Visas?

The clash between U.S.-based companies and outsourcers continues as outsourcing companies such as Infosys Technologies, Wipro, Cognizant Technology Solutions and UST Global who are either based in or have the majority of their workers in India are bringing thousands of...

Posted on March 10, 2008 5:49 PM

Call Center CRM Stories August, 17 2007

While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is...

Posted on August 19, 2007 5:25 PM

Costly CRM

OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is part of my unique charm? ;-) Since the holiday season is approaching I will complain without telling you what company...

Posted on December 16, 2006 3:22 PM

Gartner IT Predictions

Here are a few predictions Gartner makes for the future. Gartner’s pretty well-respected and their predictions carry a great deal of weight. My biggest concern is the point that is made in the report suggesting that companies are spending more...

Posted on November 30, 2005 9:54 PM