Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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call center 2.0 tag

Drill down on call center 2.0 search:

3 result(s) displayed for call center 2.0 (1 - 3 of 3):

Communications, Speech Markets Have Positive Outlook

Two days -- two shows, two cities and two trains which left at dawn. Wow... What a rush. What I picked up from the Channel Partners (Boston) and SpeechTek (New York) shows is  the communications market and the call...

Contact Center and Service Provider Similarities

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint...

Calabrio's Call Center Solutions Advance

The trend towards unification is something you can see everywhere from cellular phones which now include music players, GPS and cameras to desktop software allowing communications with once disparate applications. One company in the call center space which is surfing...
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