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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

call center tag

Drill down on call center search:

25 result(s) displayed for call center (26 - 50 of 212):

Nuance Takes Speech Technology Literally into the Clouds

I recently spent some time at the Speechtek 2011 event in New York and while there I had a chance to speak with a number of companies including Nuance Communications and in my conversation with company representatives Dena Skrbina and...

Will Contact Centers Boost US Employment Again?

It was 1991 when the US was in the midst of a recession and economic development agencies worldwide started to court the editors of this publication to write articles about their location as attractive places to start a new center....

My Day of Shooting Videos in Dallas

I am here at the Joule Hotel in Dallas, Texas where I met with over a dozen companies in the communications and tech space today. The mood is very very optimistic - there was more confidence than my last trip...

Iwatsu Launches the TOS3000

I'm here at the Broadvox Partner Summit and have some news to break. Iwatsu has become Icon Voice Networks and one of it's latest new products is the TOS3000. IG6600 is the Beta name which is why you see it...

Voice Carrier Wants a Big Piece of the SMB VoIP Pie

The business VoIP market has a tremendous amount of growth potential based on a recent FCC report I highlighted last week. And perhaps the most exciting aspect of the market is there is no single leading player which comes to...

ITEXPO Wrap up from Voice of Asterisk

In case you missed ITEXPO or were looking for added perspective, Allison Smith, "The voice of Asterisk" has a summary of the show from her perspective. I have had the chance to speak with a few of the people behind...

Digium Asterisk World Keynote at ITEXPO

We are very excited to have Danny Windham, the CEO of Digium - the company behind the open-source, Linux-based communications server/PBX speak at ITEXPO as a keynoter. His participation is officially part of the collocated Digium/Asterisk World event and Danny...

Google Now Ranks Based on CRM

This past weekend I was fairly amazed to read about how a retailer of glasses with very high rankings on Google seemed to thrive on providing service which is extremely aggressive and even hostile. The site, DecorMyEyes.com has an owner...

Solid Video Ad Worth Watching

I just came across a video ad for the call center software company Calabrio which was very good - I really liked it. I am, like most people - inundated with advertising but in this case, I smiled and really...

Anana Enables Social Networking Dial-Tone

It was only a matter of time – social networking has permeated so many aspects of our lives that almost one-in-five divorces cite Facebook as part of the reason for the split! Moreover, in some countries a single text message...

BroadSoft BroadCloud a Smart Move

Moving from equipment to the cloud is very smart move and something I noticed many vendors at the recent ITEXPO in Los Angeles were focused on doing. Just as VARs and channel partner/MSPs have shifted from once selling hardware to...

Interactive Intelligence Announces Positive Preliminary Earnings

There are a few things I wish for regarding earnings in the tech space. I wish I had time to give my thoughts on every announcement I wish they were all as good as what Interactive Intelligence just accomplished In...

Must-Attend Networking Event at ITEXPO

Please be sure to come to the Bonaventure Brewing Company Patio at the Westin Bonaventure Hotel this Monday, Oct 4th, 5:30-8:30 PM for some of the best networking at the show. I have attended many events at this location at...

Improve Call Quality and Save Lives

Apologies for the extreme headline - but please hear me out  I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies...

Truphone, GlowPoint, XConnect, In Store Solutions News and More

Today, TMC hosted a number of companies in the communications and technology spaces and it was a learning experience for all. Much news was broken and you can expect a torrent of related articles from my editors this week. TMC's...

Cloud Computing Boosts Data Center Market

 Thanks to cloud computing, cloud-based storage, cloud-based contact centers, cloud communications and a mix of other services hosted in data centers worldwide, the data center market is booming. A solid article about the market comes courtesy of David Gross at...

Leverage Social Influencers with Pursway

Human beings are extremely social creatures and the term social networking which we often tie to the electronic world of blogs, Facebook and Twitter is really just an extension of what humans did before the age of computers and interconnected...

Some TMC Newsroom Videos from DC

As you may recall, some of my team has come down to DC to interview companies in the local area. Here are some of the first videos for your viewing pleasure. Apple users can click on the company names for...

Communications in the Cloud Webinar

As the move to the cloud gathers steam, the competition has grown substantially and a trend worth watching is what happens to the pure-play cloud communications companies when the CPE competition migrates to the cloud as well? Recently Joe Staples,...

VanillaSoft: Social Media Important in Sales but Watch Time Waste

I recently sat down with Ken Murray - President & CEO VanillaSoft to discuss his views on social networking, prospecting and making more sales. His company sells a solution which helps companies manage leads more effectively by providing an autodialer,...

Nimble Will Rock Your Social CRM World

When it comes to CRM, Jon Ferrara may be one of the most important people you don't know. If we go back a bit to the mid-eighties the call center/CRM market was dominated by a company called Brock Control Systems....

Epygi Adds PBX Features, Moves Upmarket

One certainty in the world is that feature wars often get fought in the battle to win the most customers. If you don't beleive me, think of how few features your car had 15 years ago compared to today. In...

Sytel Limited Expands to US

Sytel Limited. A company with a strong dialer and scripting engine is expanding into customer service, media blending and more recently, the US. As more customers look for SMS support, Sytel allows these short messages to be integrated into the...

Funny Customer Service Video

If you are Visa, you have to be a bit miffed that this video is floating around touting your poor customer service. As I have been saying for a while now, in an age of social media, you have to...

Social Media is Mainstream Media

Here is my Publisher's Outlook which will appear in the March 2010 issue of Customer Interaction Solutions Magazine. I hope you find it useful Last month I spent some time discussing how social networking will impact your company on search...
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