Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

call center tag

Drill down on call center search:

12 result(s) displayed for call center (201 - 212 of 212):

State of the Industry

The following is a portion of my April 2006 Internet Telephony Magazine Publisher's Outlook:I have been on a trade show tour recently and I can't tell you how excited I am to have chosen the VoIP industry as my home....

Call Center Mexico

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good and I also saw that it is running on TMCnet’s Call Center Mexico channel. I was not aware this channel...

Multisite Call Center Webinar

I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce Costs and Increase Productivity. Here is an e-mail explains the webinar in more detail.---------Dear Colleague,As an industry professional, we wanted...

ATA Technology Forum

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be covering the future technologies needed in your call center. I hope to see you there. Here are the details:2nd ANNUALTECHNOLOGY...

CallMiner

Here is a real cool blog entry from fellow blogger Dan Rua, Managing Partner of Inflexion Partners on the future of audio searching. Audio data is voluminous and call center recordings alone present an invaluable resource – a virtual treasure-trove...

Call Center E-Learning

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was good and decided to pass it along. It will run in a future issue of Customer Interaction Solutions Magazine.The issue...

West Buys Intrado

TMC's Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted Top 50 award to these companies. Another of our business units is the Internet Telephony brand. Sometimes these two brands...

Homeshoring

There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how companies are beginning to recognize the problems associated with outsourcing to countries that have agents witch accents. Apparently companies are...

SER Update

I just ran into the technical team of SER at lunch and they told me how amazing things are going from them and that the outbound side of the call center business is doing very well for them. They say...

Alexa Record: 1,151

I just sent this e-mail to my fellow TMC team members and just had to share it with everyone as I am so happy with the news:-----------------------From: Rich Tehrani Sent: Thursday, January 05, 2006 3:14 PMTo: All TMC Team Members;Subject:...

TMCnet: 10 Million Page Views

TMCnet: reached 9,945,852 million page views in December 2005 according to WebTrends. This is an all-time high for our site. A page view is basically as the name implies a single page being viewed. So if a person comes to...

SER For Sale

Rumor has it SER is for sale and has $50 million in sales for the year. The sale makes good sense as a good part of the company’s inbound strategy was dependant on Aspect and now Aspect is owned by...
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