Tag: call-center

ITEXPO: 8×8 Buys Contactual

Breaking news from ITEXPO West 2011 in Austin, Texas. Hosted communications, video and VoIP pioneer 8×8 has just purchased Contactual,
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My Day of Shooting Videos in Dallas

I am here at the Joule Hotel in Dallas, Texas where I met with over a dozen companies in the
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Iwatsu Launches the TOS3000

I’m here at the Broadvox Partner Summit and have some news to break. Iwatsu has become Icon Voice Networks and
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A Look inside the Call Center

What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
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Jon Shaprio: Larger Than Life

One comment I made in article a few months back has turned into a fun conversation in the industry. I
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Nuance: Bright Future

Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center
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Altitude Software

As you may recall I was in Lisbon Portugal just last week and while there I had a chance to
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ITEXPO: Eli Bordow Speaks

The Self-Healing, Self Optimizing Call Center Eli Borodow who was recently CEO of Telephony@Work — now a part of Oracle
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TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also
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Tier One Service Providers Worldwide

I have never seen so many registrations form Tier one service providers at any previous TMC event. This Internet Telephony
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