Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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cloud based tag

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Sharpen adds AI and Cloud to Agent-First Contact Center

Sharpen provides a cloud-based agent-first contact center solution with simple pricing and AI-powered in-line training, microlearning, and conversational coaching.The company hails itself as the solution to these problems: Slow Release Cycles Expensive New versions Clunky/Confusing UI No/Limited API’s Expensive to...

The Enterprise will Embrace SD-WAN in 2018

SD-WAN is rapidly becoming a cornerstone next-gen IT service embraced by companies of all sizes. Some of the benefits of software-defined wide area networks are cloud security, easier hybrid cloud deployment and applications performance management. What many companies will tell...
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