Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
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concerto tag

Drill down on concerto search:

3 result(s) displayed for concerto (1 - 3 of 3):


For many companies with thousands of call center agents the concept of optimizing contact center performance is akin to optimizing the US government. In either case you must ask yourself how you know when you are truly optimized and the...

SER Update

I just ran into the technical team of SER at lunch and they told me how amazing things are going from them and that the outbound side of the call center business is doing very well for them. They say...

SER For Sale

Rumor has it SER is for sale and has $50 million in sales for the year. The sale makes good sense as a good part of the company’s inbound strategy was dependant on Aspect and now Aspect is owned by...
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