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contact center tag

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25 result(s) displayed for contact center (1 - 25 of 177):

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything else to reduce the need to hire and train people. Customers have been getting used to less human,...

Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud native hybrid network. The combination of Tata Communications’ IZO cloud enablement platform and Cisco SD-WAN is a fully-managed,...

Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan Dulac, Vice President, Solution Strategy, and Abby Strong, Management and Marketing Leader said everything is changing – we...

Ribbon Perspectives19 Live Blog #rbbnp19

April 29, 2019: 9:30 pm EST - expect the live blogging to begin tomorrow.Here is the schedule: 8:30 AM - 8:40 AM Fritz Hobbs, CEO, Ribbon - Welcome 8:40 AM - 9:20 AM Kevin Riley, CTO & EVP, Ribbon –...

News From Day 1 of Ribbon Perspectives19 #rbbnp19

Ribbon Communications just kicked off day one of Perspectives19 and there is a tone of enthusiasm and optimism so far. We sat in a channel session earlier that was quite good - lots of stats and great networking. John Marcurio Senior...

Pax8 Helps MSPs Maximize Service Revenue and Profit

Ryan Walsh CCO of Pax8 got great reviews from his standing-room session at MSP Expo in Fort Lauderdale this past February when he spoke on the value of recurring cloud services. Some of the nuggets he shared were don’t spend...

Axcient Focuses on Better Business Continuity and Cybersecurity for MSPs

“Data protection, file sync and share software developer eFolder and disaster recovery-as-a-service developer Axcient merged in July 2017 under the Axcient name to bring enterprise capabilities to the small and mid-market,” said Jeff Cummings (pictured), company CRO in an exclusive,...

VTech Communications, Now SNOM America

An interview with Brian Tompkins (left), VP of Sales and Matt Hickey (right), Dir of Sales Cloud Services Providers/Strategic Alliances pictured sequentially. VTech Communications is now Snom America to the carrier community. A well-regarded brand, VTech found it better to go...

RingCentral, PCM Partner to Expand Cloud Communications Adoption

Cloud communications in the enterprise have brought innovation and helped to lower costs across the board. These technologies are also connecting businesses on a global level and helping them to drive the team collaboration needed to succeed. To help larger...

Viasat's Impressive Broadband Solution

“Viasat was founded in the CEO’s garage in eighties and the three founders are still with us. One, Mark Dankberg, is CEO,” said Cody Catalena (above), VP & GM of Global Business Solutions Business in an exclusive, live, in-person interview. The...

Aryaka's Global Strength a Plus when Adding SD-WAN to Digital Transformation

Aryaka Networks is focused on change and growth and growing healthily, organically. Their goal is to ensure more predictable, market-leading sustainable growth. They have over 800 global customers and a 100% managed services solution. “Many competitors are regional. They are...

MACH Networks Managed Wireless Solutions Now Channel Friendly

Mach Networks provides fully managed wireless WAN connectivity solutions for SMBs and large enterprises. Their mission is to make it easy and profitable for agents, resellers and service providers to add wireless solutions to their portfolio. “We don’t do anything...

Post-Bankruptcy Windstream to Focus on SD-WAN, UCaaS and Call Center

In a recent meeting with Windstream Networks we learned the company is about 60 days into bankruptcy, past their second day petition and new agreements now have the backing of the bankruptcy court. They received a billion dollars in DIP...

SD-Internet More Popular than SD-WAN at Adaptiv Networks

“We are a software-defined WAN vendor differentiated by how lean we are at the edge,” said Bernard Breton CEO, Adaptiv Networks in an exclusive in-person interview. “We are North American based, featuring agile cloud connectivity.” It the recent SD-WAN Expo...

Cyxtera Wants to be Your Secure Data Center Company

Who is this data center company named Cyxtera expanding in five markets while putting out reports on cybersecurity? Generally, a data center company doesn’t get involved in cyber – these are different areas. We were intrigued, so we sat down...

HIPAA Compliance, APIs Continue to Fuel Phone.com Growth

“We recently announced more than 30 thousand small businesses across the U.S. and Canada and there are two major factors helping our company grow,” said Brent Barbara, SVP, Business Development, Phone.com in an exclusive, live, in-person interview. “APIs and HIPAA...

Avant Adds Resources to Support Trusted Advisors

“At its core, Avant is a sales enablement organization. Our business functions as a master agent but consider our self a sales enablement organization,” said Jen Gallego, EVP of Channel Sales, AVANT Communications in an exclusive, live, in-person interview. “We...

AT&T Expands Channel Commitment with SD-WAN, Fiber, FirstNet

As a part of its commitment to the indirect channel, AT&T is announcing new leadership for AT&T Partner Solutions. Stacey Marx will Lead AT&T Partner Solutions Indirect Channel Programs and Zee Hussain will Take a sales leadership position within AT&T...

Teridion Enters the Enterprise Space with SD-WAN Competitor

Secure high-performance private WAN for enterprises “Teridion has been around 5 years – we have been selling a solution for SaaS providers to help them improve the performance of their solutions for end-users. Companies like Box, Egnyte, Atlassian, Salesforce, Donnelley Financial...

Ooma White Label Allows For Higher Value and Higher Margin

“About three years ago we started to create a channel for VARs going after SMBs or the micro SMB marketplace,” Said Rob Ferrer (pictured below), VP/ CRO, Ooma. “Thanks to the acquisition of Voxster, we have strong bespoke capabilities...

PCM Touts UCaaS and Collaboration Channel Offerings

The channel is a bit a new to PCM but according to Paul Harrold, VP of Collaboration they put emphasis on it since they started their collaboration practice which was covered in a recent post. “We think it is important...

Highfive and Okta Bring Free VideoConferencing Services to the Enterprise

Last week we explained how Highfive is looking to make videoconferencing ubiquitous and this week, they reaffirmed this commitment by partnering with Okta to bring desktop and web video conferencing services to the enterprise.  Highfive is giving companies what they aspire the future of video...

Masergy Helps Clients Achieve Digital Ambitions

Masergy has found itself at the convergence point of numerous fast-growing markets at a time when companies are growing, investing and looking to transform their businesses. Who is Masergy? Well, you may have visited their booth at industry events.  Maybe...

New PGi GlobalMeet UCaaS Boosts Productivity and Efficiency

It’s an exciting time at PGi as the company is transforming from collaboration to become a broader business communications company. In the last five years, they have grown their webinar and webcasting business with a greater understanding of how...

ZaiLab Powers the Contact Center With Happier Agents

“Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of Sales. “We feel this is underserved market and 84% of opportunities fall here.” Michael explained the company’s feature-set is...
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