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contact center tag

Drill down on contact center search:

25 result(s) displayed for contact center (1 - 25 of 146):

Mio is The Much-Needed Enterprise Messaging Interop Tool

  Based in Austin Texas, Mio is working on making teams, Webex Teams, Slack and Microsoft Teams interoperable explained Tom Hadfield, CEO, in an in-person interview. Tom said, “Typically, a midsize enterprise has all three. Perhaps they can’t’ afford to...

NEC Smart Workspace is a Millennial-Friendly UCaaS Solution

NEC has transformed their portfolio with the NEC Smart Workplace, Ram Menghani, VP of Product Management explained in an in-person interview. We outlined the company’s progress last year and they come much farther since that meeting. The company has solutions...

Edify Unites Contact Center and Company on a Single Platform

“The purpose of Edify is to build a solution that goes from CEO to developer to call center to unite the entire company on one ecosystem, one platform – regardless of internal or external.” Exclaimed Cameron Weeks, Co-Founder and CEO...

Fuze Touts Rapid Growth and Significant Samsung Partnership

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with 40% of customers with headquarters outside of North America. Most recently, they added video and messaging to their voice offerings. ...

Infovista Ipanema SD-WAN Now With Nextgen Application Intelligence+ and Cloud-Native Orchestration

In an in-person interview, Ricardo Belmar, Sr. Dr. Global Enterprise Marketing, Infovista explained the company’s Ipanema SD-WAN has enhanced application intelligence as well as cloud-native orchestration. He said, “Our new solution allows QoE control via deep application visibility.” He continued,...

Sharpen Technologies Agent Experience Score Improves Contact Center Performance

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution is microservices and cloud-based. They have 70 employees, 250 global customers and are strong players in retail, ecommerce, tech and...

CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You may know their existing product line – Analyze, Coach, Alert and Redact. They improve sales performance, measure effectiveness of marketing...

Omilia Conversational AI Expands into Cloud

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle 100% of Royal Bank of Canada’s traffic with a fully conversation voice assistant. They provide on-premise and cloud...

PCM Enhances Collaboration Portfolio

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember those catalogs we all used to get? Actually, remember catalogs? About four years ago they spun out professional...

Cato Networks Proves Quality, Interops with RingCentral

The SD-WAN solution from Cato Networks has been certified as a connectivity partner by RingCentral and in recent testing has shown to achieve a MOS score of 3.8 or greater - even with 15 percent or more packet loss.“Many enterprises are deploying...

What's Big This Year in Telecom? Vote Now!

TMCnet and Andy Abramson and his company Comunicano are asking in the first annual VoIPWatch Poll.. The results will be revealed at this year’s ITEXPO in Fort Lauderdale on Thursday, January 31 at 4:15 pm prior to the start of...

MicroCorp Continues to Grow in SD-WAN, UC, Cloud and MPLS

As global enterprises are embracing SD-WAN and the move to the cloud, we decided to reach out for an exclusive interview with Trish Kapos – VP Marketing & Strategic Relationships at Microcorp.This 32-year-old company is getting into large enterprise deals...

Cyara: Don't Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at Cyara in an exclusive interview. Cyara automates testing and monitoring.We first introduced this company to you in 2011...

Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally running. Stack8 was founded in 2010 to address this gap by bringing enterprise UC systems closer to what...

Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I believe that covers all of you ) you realize the amount of time we spend talking on the phone...

ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words, Moore's Law has allowed technology to improve at roughly by a factor of 2, every few years or...

ZiipRoom Intros Must-Have Videoconferencing Solution

Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very small - brake pads, reducing the momentum of a vehicle weighing thousands of pounds.A learning curve is friction. Multiple...

Cloudstudio with Your UCaaS, Would You Like Fries With That?

McDonald's is famous for asking customers if they want fries with their order and as a result, over the years, they have generated millions of dollars of extra profit. We can all learn a little something from this worldwide purveyor...

Martello Offers Unique SD-WAN Solutions

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first if not the first players in the space. From there, they combined SD-WAN with service assurance... From quality...

New VTech Devices Bring SIP and Key System Functionality to Business

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with VTech execs to discuss a new line of products bringing together the best of Vtech with its recent...

Jenne Becomes Leading UCaaS Value-Added Distributor

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it successfully. Beyond the financial challenges inherent in going from a CAPEX to a monthly recurring (MRR) model are the...

With Yeastar, Becoming a Telecom MSP is a Massive Arbitrage Opportunity

Recently we wrote about how telecom resellers are becoming MSPs, providing UCaaS solutions on their own, without the need to rely on an OTT provider such as RingCentral or 8x8.In our discussions with MSPs making the switch from reselling a...

3CX Aims to be Top 3 in UC Software

MSPs and resellers in telecom are going in three directions. The first is business as usual. They continue to sell boxes and/or cloud services. Sometimes they'll just refer the business to the UCaaS provider and other times, they'll do the...

FracTEL Advances Conference Call Security

Citing the common theft of conference call pin codes in places like political campaigns, Michael Crown, President of FracTEL told us in an exclusive interview, his company's SKRUM solution announced at ITEXPO earlier this year, securely calls participants instead of relying on...

Bullseye Telecom Expands Channel Offerings

As telecom consolidation continues, a wave of mid-sized carriers are expanding their channel programs to take advantage of the opportunity to benefit from changes to these programs at the "big carriers."One such company is BullsEye Telecom. Their  Channel Partner Programs offer three new opportunities...
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