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Rich Tehrani
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contact center tag

Drill down on contact center search:

25 result(s) displayed for contact center (51 - 75 of 94):

Transera, OneChip Photonics, Apture and JahJah Funding a Trend?

 Today, I came across a number of funding announcements and it has been some time since I have seen four in the same day. The first big news is from Transera where they raised $17 million to grow their hosted...

Interview With Spanlink's Scott Christian

Are companies really cutting their investments in customer acquisition and retention in this economic climate?  I have known the management of Spanlink Communications for years but haven't covered them in a while. Today I got a chance to speak...

TMCnet Adds 40th Blogger, Keeps Growing

TMC has been aggressively adding new bloggers to its arsenal of content which attracts 2-3 million communications and tech decision makers worldwide each month. We are now at blogger number 40 and counting. We are still aggressively recruiting many more...

Aspect Makes Performance Management Acquisition

Combined entity to provide enhanced performance management, coaching, employee review and workflow functionality Aspect has done a great job rolling up a number of call center companies and even in a slow economy is not letting up. In fact, the...

Why CRM is More Important Now Than Ever

It is no wonder that in a slowing economy there is an increased focus on customers, CRM technology and practices. Many companies are cutting in these areas and they are sure to suffer in comparison to companies who put the...

A Tale of Bribery, Cockroaches and Raid

 One of the most fascinating articles I have read in a long while is about the Siemens global bribery scandal where the company spent $1.4 billion on bribes from 2001 to 2007. Of that, get this - telecom accounted for...

SaaS in the Contact Center Webinar Starts Soon

I am moderating a webinar on SaaS in the contact center and it starts in 20 minutes. You can listen live or get the archived version. I am looking forward to it. SaaS in the Contact Center an Attractive Alternative...

Call Centers Still Hiring

While layoffs take place in the hundreds of thousands, at least one industry has some bright spots in terms of hiring. Thomas L. Cardella & Associates is adding 55 full-time jobs at its Keokuk call center to handle a new...

SMS Comes To Contact Centers

When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies see an opportunity. Interactive Intelligence is one such company and recently added SMS as a channel as part of its...

SalesForce.com Tops Q3 Forecast, Keeps Outlook

Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple...

TMC Launches Blog Aid for Communications and Technology Markets: Those Out of Work Get a Voice

Today, TMC launches its Blog Aid program to help people out of work stay in the public eye - in order to improve their hiring prospects in a tough economy. In the last few months, many good marketers, PR people,...

A Candid Interview With Greg Gianforte, CEO of RightNow

Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies...

Dialogic: Video is the New Voice

One of the more exciting conferences I have attended lately has to be the Dialogic One Event at the Hotel Del Coronado in San Diego, CA. Rob Martinez, VP Sales Americas kicked off the event, speaking to global partners...

Contact Center Update

There are some very positive contact events worth sharing. The first bit of news has to do with how Voxify helped callers prepare for hurricanes Gustav and Ike. Voxify used its managed speech solutions to help hotels and airlines handle...

ITEXPO West 2008 Best of Show

Congratulations to the ITEXPO West 2008 best of show winners here in Los Angeles.Best Service Provider Solution Ring Carrier TelcoBridges IntelePeer   Best Large Enterprise Solution Instant Solutions MobileMax (News - Alert)   Best SMB Solution 8x8 Quintum Epygi   Best...

Call Center Software Community

Looking for call center software by chance? If you are and/or you want to keep up to date on the latest happenings in the call center space then you should be bookmarking the new Call Center Software -- Global Online...

Outrageous Interactions Contest Counting Down

I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in fact for you to submit your story and potentially win a trip to Hawaii. Here is an email Interactive...

Tell Your Call Center Story: Go To Hawaii

Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't...

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Buy ITEXPO Plane Tickets Soon

Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more...

ITEXPO TMC University Courses Expanded

I promised yesterday that we would be devoting great focus to ITEXPO this week and to kick things off I want to ensure you are aware of the TMC University courses which will be offered at the show September 16-18,...

ITEXPO TMC University Courses Expanded

I promised yesterday that we would be devoting great focus to ITEXPO this week and to kick things off I want to ensure you are aware of the TMC University courses which will be offered at the show September 16-18,...

The Importance of Communications

Do we realize the importance of what we do? I have been thinking about this question a great deal lately. I see the amazing technology being developed by the entire industry and I just can't help but wonder - do...

Salesforce.com Grows 50%

If you have any doubts about the growth of CRM and the growth of SaaS models, I advise you to consider the fact that Salesforce.com just announced earnings up 52% for the quarter -- year-over-year. Here are some financial stats...

Alorica Adds Jobs

In a slowing economy where many industries are shedding jobs, it is great to see a company in the call center market adding. California-based Alorica will be adding 500-600 new jobs in Indiana in the next year and a half...
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