contact center tag
25 result(s) displayed for contact center (51 - 75 of 88):
SaaS in the Contact Center Webinar Starts Soon
I am moderating a webinar on SaaS in the contact center and it starts in 20 minutes. You can listen live or get the archived version. I am looking forward to it. SaaS in the Contact Center an Attractive Alternative...
Call Centers Still Hiring
While layoffs take place in the hundreds of thousands, at least one industry has some bright spots in terms of hiring. Thomas L. Cardella & Associates is adding 55 full-time jobs at its Keokuk call center to handle a new...
SMS Comes To Contact Centers
When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies see an opportunity. Interactive Intelligence is one such company and recently added SMS as a channel as part of its...
SalesForce.com Tops Q3 Forecast, Keeps Outlook
Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple...
TMC Launches Blog Aid for Communications and Technology Markets: Those Out of Work Get a Voice
Today, TMC launches its Blog Aid program to help people out of work stay in the public eye - in order to improve their hiring prospects in a tough economy. In the last few months, many good marketers, PR people,...
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A Candid Interview With Greg Gianforte, CEO of RightNow
Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies...
Dialogic: Video is the New Voice
One of the more exciting conferences I have attended lately has to be the Dialogic One Event at the Hotel Del Coronado in San Diego, CA. Rob Martinez, VP Sales Americas kicked off the event, speaking to global partners...
Contact Center Update
There are some very positive contact events worth sharing. The first bit of news has to do with how Voxify helped callers prepare for hurricanes Gustav and Ike. Voxify used its managed speech solutions to help hotels and airlines handle...
ITEXPO West 2008 Best of Show
Congratulations to the ITEXPO West 2008 best of show winners here in Los Angeles.Best Service Provider Solution Ring Carrier TelcoBridges IntelePeer Best Large Enterprise Solution Instant Solutions MobileMax (News - Alert) Best SMB Solution 8x8 Quintum Epygi Best...
Call Center Software Community
Looking for call center software by chance? If you are and/or you want to keep up to date on the latest happenings in the call center space then you should be bookmarking the new Call Center Software -- Global Online...
Outrageous Interactions Contest Counting Down
I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in fact for you to submit your story and potentially win a trip to Hawaii. Here is an email Interactive...
Tell Your Call Center Story: Go To Hawaii
Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't...
Interactive Intelligence on Contact Center Growth and More
One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...
Buy ITEXPO Plane Tickets Soon
Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more...
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ITEXPO TMC University Courses Expanded
I promised yesterday that we would be devoting great focus to ITEXPO this week and to kick things off I want to ensure you are aware of the TMC University courses which will be offered at the show September 16-18,...
ITEXPO TMC University Courses Expanded
I promised yesterday that we would be devoting great focus to ITEXPO this week and to kick things off I want to ensure you are aware of the TMC University courses which will be offered at the show September 16-18,...
The Importance of Communications
Do we realize the importance of what we do? I have been thinking about this question a great deal lately. I see the amazing technology being developed by the entire industry and I just can't help but wonder - do...
Salesforce.com Grows 50%
If you have any doubts about the growth of CRM and the growth of SaaS models, I advise you to consider the fact that Salesforce.com just announced earnings up 52% for the quarter -- year-over-year. Here are some financial stats...
Alorica Adds Jobs
In a slowing economy where many industries are shedding jobs, it is great to see a company in the call center market adding. California-based Alorica will be adding 500-600 new jobs in Indiana in the next year and a half...
Podcast: Broadlook Technologies - Co-Founder Broadlook Technologies
Are CRM and SFA tools only as good as the data they contain? You bet they are. This is exactly why I invited Dan Hughes the co-founder of Broadlook Technologies on a TMCnet podcast so I could learn more about...
EsnaTech Grows the Google Ecosystem
One of the latest trends I have noticed is integrating disparate solutions into Google's suite of applications. Just this month in fact, two companies in the communications and CRM spaces have decided working with Google more closely makes a great...
Caribbean Outsourcing
Many people think India when they discuss outsourcing but it is interesting to note that the market for BPO/teleservices is much larger than a single country. Case in point is a company called e-SGI. I read about them in an...
Google and SalesForce Enhance Relationship
It was over a year and a half ago when I had a chance to listen to Marc Benioff talk about how his company's software would be integrating with Google to provide a mashup allowing companies to better track their...
Second Life Meets the Call Center
You have heard me discuss how contact centers could connect with virtual worlds and moreover how virtual worlds could connect with e-commerce. One of my most recent posts is titled Virtual Customer Interactions and in this post I give an...
SalesForce.com Satisfaction Ratings
I was just reading an article from TMCnet's David Sims where he talks about SalesForce.com satisfaction ratings and I was blown away. Why? the company recently surveyed over 4,000 of their users and 94% said they definitely or probably will...
