contact center tag
10 result(s) displayed for contact center (76 - 85 of 85):
Communications To Fuel Global Economy Growth
Infonetics pegged PBX growth at 7% last year and they further mentioned that companies are beginning to slowly see the benefits of IP-PBX systems beyond the typical costs savings associated with lower phone bills. With unified communications software now available...
Outsourcers Abusing Work Visas?
The clash between U.S.-based companies and outsourcers continues as outsourcing companies such as Infosys Technologies, Wipro, Cognizant Technology Solutions and UST Global who are either based in or have the majority of their workers in India are bringing thousands of...
Aspect Brings Unified Communications to the Contact Center
In 1997 TMC decided to launch a magazine titled Internet Telephony to cover what we hoped would become a huge IP communications industry. A few years later, contact centers saw the technology as a great way to take advantage of...
Call Center Flash Demo
Over a decade ago I came across Interactive Intelligence, a company who looked at the call center space as an area ripe with opportunity. They decided to market products which did exactly the opposite of what others were doing at...
PerformanceEdge
For many companies with thousands of call center agents the concept of optimizing contact center performance is akin to optimizing the US government. In either case you must ask yourself how you know when you are truly optimized and the...
Nice Systems
Brian Spraetz, Senior Product Marketing Manager NICE Systems Inc., recently sat down with me (virtually over e-mail :) )to discuss IP communications and NICE’s upcoming presentation at ITEXPO. NICE Systems is the leading provider of Insight from Interactions, offering...
Interesting Reading
Here are some things to keep you busy this weekend. Some articles in the IP Communications and contact center spaces followed by some events worth registering for. All of these are TMC articles and events btw. Enjoy! ...
Speaking at the ATA next week
Yes I am on my way to Louisville, Kentucky to speak on VoIP to a group of hundreds of resellers and next week I get the privilege of addressing a different group altogether – contact center executives. What I like...
Cognitronics Loss
I had to write this when I saw that Cognitronics lost money in its latest quarter. The company actually had a net loss of .8 million compared to 1.4 million a year earlier so they are slowly growing – or...
I Can Hear You Now, Can You?
Verizon Wireless I love you, I hate you, I love you, I hate you. Why must you have the best wireless service? Extremely fast EVDO access? Calls that rarely drop and then put me through hell daily?I used to use...
