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CMO Summit at ITEXPO West 2011 in Austin

Marketing departments have never had to deal with the level of technology and complexity that exists today. SEO, social, deal sites, print, TV, radio, online ads, online communities, resource centers, lead generation, CRM management, analytics and so on. Just this...

Marketing Goes Almost Painfully Local

Pay attention, you might just overhear something One of the most memorable business stories I hav e heard was when a consultant friend of mine flew to a large customer to quote on a substantial project. He was traveling with...

HP Itanium Feud with Oracle Hurts Customers Most

Oracle is Big Enough to Strike Fear and Low Key Enough to Escape Massive Media Scrutiny Oracle is fiercely competitive - in and out of the water The rivalry between HP and Oracle is definitely heating up and the endgame...

Poor CRM = Go Directly to Jail

Remember a few months back when I wrote that providing poor CRM could dent your SEO? The story revolved around website Decormyeyes.com - and its owner Vitaly Borker who was generally rude and insulting to customers. He went so far...

The Ultimate Social CRM Prank

While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of...

Facebook Worth $50B, Where is your Social CRM Strategy?

Look, I don’t know if Facebook is worth $50 billion but I can tell you with its massive momentum acceleration in users and page views, advertising revenue will continue to grow at a geometric rate. The company has about two...

9 Social CRM Tips For 2011

Facebook Just Overtook Yahoo in unique visitors and you Still Have no Social CRM Strategy? Facebook just overtook Yahoo by a comfortable amount to become the third largest website in the world according to comScore. The world’s leading social networking...

TMC Seeks Product Marketing Manager

How TMCnet Global Online Communities look online (Click to enlarge or go to TMCnet to see a larger version) (Channels run along the left border)Due to great success achieved by TMC's customers, we have seen massive growth in our online...

Google Now Ranks Based on CRM

This past weekend I was fairly amazed to read about how a retailer of glasses with very high rankings on Google seemed to thrive on providing service which is extremely aggressive and even hostile. The site, DecorMyEyes.com has an owner...

Is This What Social CRM 2.0 Looks Like?

Will robots talking to robots be the future of social networking? In the last few months one of the conversations about social CRM which has stuck in my mind was when someone told me that once they find their company...

Interactive Intelligence Announces Positive Preliminary Earnings

There are a few things I wish for regarding earnings in the tech space. I wish I had time to give my thoughts on every announcement I wish they were all as good as what Interactive Intelligence just accomplished In...

Social CRM Expo West 2010 Launch

Social CRM Expo West 2010 has a standing room only crowd and it exciting launch with lots of great information.   Here are some photos of keynoter Joe Staples, CMO Interactive Intelligence ...

Nimble SCRM Video Interview with Jon Ferrara

I swear I didn't require Jon to speed-talk but in about a minute you get an idea of what Nimble is all about in the words of the founder, Jon Ferrara. Jon, as you may recall founded Goldmine as an...

Must-Attend Networking Event at ITEXPO

Please be sure to come to the Bonaventure Brewing Company Patio at the Westin Bonaventure Hotel this Monday, Oct 4th, 5:30-8:30 PM for some of the best networking at the show. I have attended many events at this location at...

Truphone, GlowPoint, XConnect, In Store Solutions News and More

Today, TMC hosted a number of companies in the communications and technology spaces and it was a learning experience for all. Much news was broken and you can expect a torrent of related articles from my editors this week. TMC's...

Apple, iPhone, AT&T and Cloud Computing in Latest TMC Videos

I am looking forward to shooting over 80 videos this week in San Jose. In the mean time here are a few of the most recent videos I was involved with in the TMC Newsroom this past week. The first...

Cloud Computing Boosts Data Center Market

 Thanks to cloud computing, cloud-based storage, cloud-based contact centers, cloud communications and a mix of other services hosted in data centers worldwide, the data center market is booming. A solid article about the market comes courtesy of David Gross at...

Dell, Toyota, BP: Sometimes a Reputation Can't Be Repaired

Two of the most celebrated brands in the world this past decade have certainly been Dell and Toyota and the companies were so good in fact that universities used them as models other companies should aspire to. We are talking...

What Happens When BP Spills Coffee?

The web can be your worst enemy when you are a company at the center of an environmental tragedy and causing massive amounts of oil to destroy livelihoods and more. Recently I wrote about an effort by Greenpeace online to...

Leverage Social Influencers with Pursway

Human beings are extremely social creatures and the term social networking which we often tie to the electronic world of blogs, Facebook and Twitter is really just an extension of what humans did before the age of computers and interconnected...

Google's Thoughts on Apps Marketplace

Recently I wrote about the Google Apps Marketplace and how it brings a walled garden approach to the desktop and my thesis revolved around the idea that a few years back you could download any piece of software you wanted...

Does BP now Stand for Black Pest?

In a world where social media allows the world to talk back - you have to be extra careful. Through Greenpeace, the world has come together to vent their frustration with BP via Photoshop and creativity. The goal is to...

Apple Shows the Success of Sticker Marketing

My mother received an iPad from the family on Mother's Day and when she opened the box I noticed there was no user manual but there was an Apple sticker. How amazing I thought that customers are accepting of being...

VanillaSoft: Social Media Important in Sales but Watch Time Waste

I recently sat down with Ken Murray - President & CEO VanillaSoft to discuss his views on social networking, prospecting and making more sales. His company sells a solution which helps companies manage leads more effectively by providing an autodialer,...

Nimble Will Rock Your Social CRM World

When it comes to CRM, Jon Ferrara may be one of the most important people you don't know. If we go back a bit to the mid-eighties the call center/CRM market was dominated by a company called Brock Control Systems....
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