crm

CRM and ERP Integration Analysis

There is no question this economy has forced virtually every household and business to economize but it has done more than that... It has made most companies think long and hard about how they can become more productive and efficient....

Welcome Back Patrick Barnard

I would like to welcome back Patrick Barnard to the TMC editorial team. Patrick has covered a number of different editorial areas at TMC over the years and recently left TMC to work on Multichannel Merchant. He is now back...

RightNow Technologies Optimistic About Future

Last month I reached out to Greg Gianforte the CEO of RightNowTechnologies regarding how his company is doing. Why? Well the hosted communications/call center/CRM market seems to be doing better than others as a result of reduced CAPEX budgets and...

Interview With Spanlink's Scott Christian

Are companies really cutting their investments in customer acquisition and retention in this economic climate? I have known the management of Spanlink Communications for years but haven't covered them in a while. Today I got a chance to speak...

Do Not Call AMEX Unless You Want a Call Back

American Express is about to change its terms of service agreement allowing them to call or SMS you on ANY number you call them from. What this means is if you borrow a friend's phone, use a pay phone or...

Just Give it Away (at first)

I am sitting here at the DFW airport, looking forward to getting home but not thrilled about the 50 degree temperature drop I will be experiencing. While at the food court furiously checking email and blogging, a McDonald's representative walked...

They Should Rename it $alesforce.com

Wow - record revenues for cloud computing vendor Salesforce.com - the first billion dollar cloud computing company in fact. We are in a recession right? This shows once again the cost-saving benefits of using technology in tough times to become...

Unless You are Cisco or Oracle, Don't Acquire

Unless you are Cisco, Oracle or a handful of other companies such as a telco, you will have a tough time making tech/communications acquisitions work. That is my advice after watching the past decades. Perhaps the most sobering evidence is...

CRM Recession-Resistant?

Here is a solid article on how CRM is recession-resistant. Now more than ever it is critical that companies realize they need to invest to keep their existing customers and to get new ones. Business in general is tougher to...

Four Signs IP Communications is Thriving

Is thriving too strong? Better than expected? Better than average. You choose the terms but you must admit things are better than many thought they would be. In the toughest economy in my lifetime, IP communications including VoIP is doing...

Tribold, ADC Get Investment

It is definitely worth pointing out that even in the toughest economic environments; some companies believe the telecom space makes a great investment. Witness the recent ADC investment of $33 million by Citadel (which some call daring) and today's news...

Why CRM is More Important Now Than Ever

It is no wonder that in a slowing economy there is an increased focus on customers, CRM technology and practices. Many companies are cutting in these areas and they are sure to suffer in comparison to companies who put the...

TMCnet For iPhone on Apple's Site

I just learned that Apple has listed the new TMCnet for iPhone link on their site. This is really great and I have become accustomed to seeing TMCnet on my 3.5" Apple-powered smartphone screen. If you want to enjoy the...

Oracle Does it Again

Oracle is amazing. They reported their numbers last night and although they said future sales will be down around 10% their stock is up 6% as of this writing.According to Dow Jones:Revenue for the quarter was lower than Wall Street...

Comcast Embraces Twitter

Comcast has been known for poor customer service in the past but is now on the leading edge and should be commended. You can follow the happenings at the company on Twitter and immediately engage with a corporate exec. Here...

TMCnet iPhone Site Launches at i.tmcnet.com

If you are an iPhone or iPod Touch user and have been wondering when... Oh when will Rich Tehrani get an iMac in the hands (we are a PC shop) of his talented development and design teams so you can take...

SaaS in the Contact Center Webinar Starts Soon

I am moderating a webinar on SaaS in the contact center and it starts in 20 minutes. You can listen live or get the archived version. I am looking forward to it. SaaS in the Contact Center an Attractive Alternative...

Great CRM Ideas For A Down Economy

Recently, my wife ordered a few pairs of shoes from Zappos.com and they upgraded her shipping after the order was placed. She placed the order Monday evening and the shoes were received Tuesday afternoon. She was blown away and I...

Top CRM News 11/21/08

Here are some article flagged by my editorial team as worth reading in the CRM/contact center space. There are some great nuggets on this list and I hope you find it useful:Workforce Management Solutions Help Control Contact Center AttritionVanillaSoft...

SalesForce.com Tops Q3 Forecast, Keeps Outlook

Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple...

TMC Launches Blog Aid for Communications and Technology Markets: Those Out of Work Get a Voice

Today, TMC launches its Blog Aid program to help people out of work stay in the public eye - in order to improve their hiring prospects in a tough economy. In the last few months, many good marketers, PR people,...

Nokia, Sun: Sales Down, Oracle Sells Hosted CRM, American Airlines Does Mobile Boarding Passes and Microsoft Offers Free Financing

Here are some of the news items which caught my eye recently with some commentary: Nokia predicts the recession and a lack of credit will reduce cell phone sales. Nokia Siemens too says there will be a slowdown next year....

A Candid Interview With Greg Gianforte, CEO of RightNow

Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies...

ScanSource Communications Presents Optimistic Outlook

The future of IP communications seems very bright according to Buck Baker the President of ScanSource Communications. I had a chance to speak with him, Mary Ellen Grom, Mike Ferney and Yvette McKenzie today and they seemed quite upbeat about...

ITEXPO West 2008 Best of Show

Congratulations to the ITEXPO West 2008 best of show winners here in Los Angeles.Best Service Provider Solution Ring Carrier TelcoBridges IntelePeer Best Large Enterprise Solution Instant Solutions MobileMax (News - Alert) Best SMB Solution 8x8 Quintum Epygi Best...

Communications and Technology Blog - Tehrani.com

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