Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

crm tag

Drill down on crm search:

25 result(s) displayed for crm (51 - 75 of 175):

Google Apps Marketplace Brings Walled Garden to the Desktop

Years back TMC launched a magazine titled IMS which stands for IP Multimedia Subsystem - and represented an architecture model allowing carriers to open up their networks to developers who would in turn take a revenue split in exchange for...

Funny Customer Service Video

If you are Visa, you have to be a bit miffed that this video is floating around touting your poor customer service. As I have been saying for a while now, in an age of social media, you have to...

When I am at the Winter Olympics Next Week

Someone please remind me not to complain about the coffee in Canada (click the smiley for more). ...

Will Avaya's Nortel Acquisition be a Success?

Avaya recently completed its acquisition of Nortel's assets and the most important question in the enterprise communications space for 2010 is what happens next. Avaya and Nortel were two of the industry's most dominant players and also fiercely competitive -...

Mine Your Spam Filter

We get so wrapped up sometimes in esoteric software solutions to boost sales that sometimes the simplest ideas are overlooked. I bet if I did a study I could find massive amounts of sales that were not concluded because of...

Fake Steve Jobs Suggests an AT&T Flash Mob

AT&T has told its users they use too much data - they are actively looking for ways of limiting their usage. One idea being thrown around is usage-based pricing. Forget for a minute that years back, carriers worldwide were trying...

Book Review: Behind the Cloud by Marc Benioff of Salesforce.com

I generally don't do book reviews as there just isn't enough time in the day but I recently read Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff...

Broadsoft: The 800-Pound Call Center Gorilla

The behind the scenes company powering a call center near you In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was...

Name That New Kodak Gadget!

Years back I started to utilize the website ofoto to store my pictures. What a great service with its ability to share your photos immediately with others. Years later Kodak purchased the company and integrated it into its backend photo...

Google and Enterprise Search

One of the constants in the enterprise is a proliferation of systems and data which is directly responsible for increase storage needs. This last fall in fact IDC predicted a 62% CAGR for unstructured data. Moreover enterprise storage as a...

CRM and ERP Integration Analysis

There is no question this economy has forced virtually every household and business to economize but it has done more than that... It has made most companies think long and hard about how they can become more productive and efficient....

Welcome Back Patrick Barnard

I would like to welcome back Patrick Barnard to the TMC editorial team. Patrick has covered a number of different editorial areas at TMC over the years and recently left TMC to work on Multichannel Merchant. He is now back...

RightNow Technologies Optimistic About Future

Last month I reached out to Greg Gianforte the CEO of RightNowTechnologies regarding how his company is doing. Why? Well the hosted communications/call center/CRM market seems to be doing better than others as a result of reduced CAPEX budgets and...

Interview With Spanlink's Scott Christian

Are companies really cutting their investments in customer acquisition and retention in this economic climate?  I have known the management of Spanlink Communications for years but haven't covered them in a while. Today I got a chance to speak...

Do Not Call AMEX Unless You Want a Call Back

American Express is about to change its terms of service agreement allowing them to call or SMS you on ANY number you call them from. What this means is if you borrow a friend's phone, use a pay phone or...

Just Give it Away (at first)

I am sitting here at the DFW airport, looking forward to getting home but not thrilled about the 50 degree temperature drop I will be experiencing. While at the food court furiously checking email and blogging, a McDonald's representative walked...

They Should Rename it $alesforce.com

Wow - record revenues for cloud computing vendor Salesforce.com - the first billion dollar cloud computing company in fact. We are in a recession right? This shows once again the cost-saving benefits of using technology in tough times to become...

Unless You are Cisco or Oracle, Don't Acquire

Unless you are Cisco, Oracle or a handful of other companies such as a telco, you will have a tough time making tech/communications acquisitions work. That is my advice after watching the past decades. Perhaps the most sobering evidence is...

CRM Recession-Resistant?

Here is a solid article on how CRM is recession-resistant. Now more than ever it is critical that companies realize they need to invest to keep their existing customers and to get new ones. Business in general is tougher to...

Four Signs IP Communications is Thriving

Is thriving too strong? Better than expected? Better than average. You choose the terms but you must admit things are better than many thought they would be. In the toughest economy in my lifetime, IP communications including VoIP is doing...

Tribold, ADC Get Investment

It is definitely worth pointing out that even in the toughest economic environments; some companies believe the telecom space makes a great investment. Witness the recent ADC investment of $33 million by Citadel (which some call daring) and today's news...

Why CRM is More Important Now Than Ever

It is no wonder that in a slowing economy there is an increased focus on customers, CRM technology and practices. Many companies are cutting in these areas and they are sure to suffer in comparison to companies who put the...

TMCnet For iPhone on Apple's Site

I just learned that Apple has listed the new TMCnet for iPhone link on their site. This is really great and I have become accustomed to seeing TMCnet on my 3.5" Apple-powered smartphone screen. If you want to enjoy the...

Oracle Does it Again

Oracle is amazing. They reported their numbers last night and although they said future sales will be down around 10% their stock is up 6% as of this writing.According to Dow Jones:Revenue for the quarter was lower than Wall Street...

Comcast Embraces Twitter

Comcast has been known for poor customer service in the past but is now on the leading edge and should be commended. You can follow the happenings at the company on Twitter and immediately engage with a corporate exec. Here...
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