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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

crm tag

Drill down on crm search:

25 result(s) displayed for crm (101 - 125 of 198):

Great CRM Ideas For A Down Economy

Recently, my wife ordered a few pairs of shoes from Zappos.com and they upgraded her shipping after the order was placed. She placed the order Monday evening and the shoes were received Tuesday afternoon. She was blown away and I...

Top CRM News 11/21/08

Here are some article flagged by my editorial team as worth reading in the CRM/contact center space. There are some great nuggets on this list and I hope you find it useful:Workforce Management Solutions Help Control Contact Center AttritionVanillaSoft...

SalesForce.com Tops Q3 Forecast, Keeps Outlook

Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple...

TMC Launches Blog Aid for Communications and Technology Markets: Those Out of Work Get a Voice

Today, TMC launches its Blog Aid program to help people out of work stay in the public eye - in order to improve their hiring prospects in a tough economy. In the last few months, many good marketers, PR people,...

Nokia, Sun: Sales Down, Oracle Sells Hosted CRM, American Airlines Does Mobile Boarding Passes and Microsoft Offers Free Financing

Here are some of the news items which caught my eye recently with some commentary: Nokia predicts the recession and a lack of credit will reduce cell phone sales. Nokia Siemens too says there will be a slowdown next year....

A Candid Interview With Greg Gianforte, CEO of RightNow

Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies...

ScanSource Communications Presents Optimistic Outlook

The future of IP communications seems very bright according to Buck Baker the President of ScanSource Communications. I had a chance to speak with him, Mary Ellen Grom, Mike Ferney and Yvette McKenzie today and they seemed quite upbeat about...

ITEXPO West 2008 Best of Show

Congratulations to the ITEXPO West 2008 best of show winners here in Los Angeles.Best Service Provider Solution Ring Carrier TelcoBridges IntelePeer   Best Large Enterprise Solution Instant Solutions MobileMax (News - Alert)   Best SMB Solution 8x8 Quintum Epygi   Best...

Telus Nabs Huge VoIP Deal

Congratulations are in order to Telus who won a $7 million dollar deal with an 18 month RFP to provide VoIP and call center solutions to Vancouver's 311 contact center which supports 200 sites including City Hall, the 311 Contact...

Tell Your Call Center Story: Go To Hawaii

Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't...

VoIP Growing at 53% to $24 Billion

The VoIP opportunity is still huge according to a new report from Infonetics Research. At a time when many industries are really hurting, hosted VoIP and managed IP PBX services grew 53% to $24 billion in 2007 after surging 66%...

Speech Recognition Licence Savings

If you aren't aware - I run a media company. My company's website -- TMCnet.com gets between 2-3 million unique visitors from around the world each month and up to 40 million pages are viewed each month as well. In...

Buy ITEXPO Plane Tickets Soon

Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more...

My Tips to Resellers and VARs

97 Degrees in Dallas And it is CoolWell it is relatively cool anyway. Compared to the rest of thee week, 97 feels downright arctic. ;) I think the humidity levels are lower as well. I had a great talk today...

ITEXPO Prius Giveaway

I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly...

Aspect Buys BlueNote Networks

Why would Aspect, a company which is the largest pure-play contact center equipment and software player in the world buy BlueNote Networks? I am glad you asked. I had met with Aspect execs about this deal a month or so...

Open Source CRM Resources

If you are interested in knowing more about the open source CRM space, this webinar series and channel may be of interest. The next live webinar in the 3-part series takes place July 9th 2:00 pm EST and the last...

Is Ribbit The Phone Company of the Future?

As telephony opens up, many companies are looking to take advantage of the new possibilities  communications offers. One example is Ribbit, an organization which bills itself as Silicon Valley's first phone company. According to Crick Waters (pictured) one of...

Learn From Skype

I have noticed something counter-intuitive and it has to do with quality of experience as compared to the cost of a product. What I mean is that generally speaking when you pay more for something you get better service. First...

Call Centers Aid Iowa

Time and time again, today's call center industry -- especially outsourcing companies such as West, APAC, Infocision and others have helped benefit mankind by offering their services to help with worthy causes. For example, many charity events have incoming donation...

Headed Back

I am headed back now -- and gearing up for my video reporting at CBX later this week. An interesting point about airlines is that their rules (on some of the older airlines anyway) are so complex that they have...

Telephony Hardware Community

Be sure to visit TMC's newest Global Online Community (GOC), Telephony Hardware sponsored by Pika Technologies. Why would you visit? Simply because regularly visiting a TMC community is an ideal way to learn about a specific topic such as in this...

Salesforce.com Grows 50%

If you have any doubts about the growth of CRM and the growth of SaaS models, I advise you to consider the fact that Salesforce.com just announced earnings up 52% for the quarter -- year-over-year. Here are some financial stats...

Alorica Adds Jobs

In a slowing economy where many industries are shedding jobs, it is great to see a company in the call center market adding. California-based Alorica will be adding 500-600 new jobs in Indiana in the next year and a half...

New WiMAX News Site

TMCnet grows daily with thousands of new news items and stories. As the site grows, we are always looking for ways to improve. One of these ways is to develop community pages which focus on a particular subject matter...
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