Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

crm tag

Drill down on crm search:

25 result(s) displayed for crm (126 - 150 of 179):

Nice Systems Win

Nice Systems recently reported multi-million dollar contracts with a number of banks. The banks are using NICE Perform, part of NICE SmartCenter, as well as an enterprise fraud solution from Actimize, which NICE acquired in August. With NICE SmartCenter these...

Avaya’s Unified Communications Future

When you think of enterprise communications Avaya is certainly one of the first names that comes to mind. A huge player in the space, the company has a tremendous amount of influence in the future shape of things to come...

Dell Latitude XT Vs. Commenters

Perhaps Dell should get an award for superior CRM in launching a new tablet computer, the Latitude XT. After all, the company released the news on its blog and allowed potential customers to absolutely skewer it. The reason the company...

ITEXPO West 2007 Scores Big in L.A.

Here is my Publisher’s Outlook from the October 2007 Internet Telephony Magazine. It is rough and needs some editing but should give you a good idea of why you should be subscribing and reading every issue of the magazine. :)...

Tissot High-T Discontinued

Sadly, the Tissot High-T has been discontinued. This is terrible news as when the watch worked, it worked very well. It connected with the Microsoft Spot network which is now called MSN Direct. It had a touch screen and vibrate...

Call Center CRM Stories August, 17 2007

While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is...

Tissot

Here is a long term update on my Tissot High-T watch which when working properly is a technological marvel. My original review which was quite favorable can be found here.   While the watch is certainly state of the art…...

Call Center/CRM Stories August 10, 2007

Big news this week in call centers and CRM as we find call center quality is improving. This is great news. There is more below so take a read if you want to learn about peace in the Middle East...

Call Center/CRM Stories August 3, 2007

Here are the call center/CRM stories for the week of August 3, 2007. Enjoy. I really don’t have a favorite but if you press me I might say the Argentina and Central American call center stories are of interest.  ...

Kiosks

The new face of sales and service will be kiosks according to this article from MSNBC. Frankly I am not a huge fan of kiosks but I am less of a fan of standing in line....

Call Center Stories Week of July 20, 2007

Here are some great call center and CRM stories from the week. There is a very strong Latin flavor as you can see below. Stories about Brazil, Mexico and Argentina.   Using CRM Software Solutions to Increase Sales Revenue Call...

Cablevision Customer Service

I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is potentially complicated. From time to time the network experiences packet loss for a few minute period.   I have...

NetSuite on iPhone

Is it a marketing ploy or really something useful? NetSuite recently announced they will have support for Apple’s iPhone with their SuitePhone solution. The application provides native Safari support which is a good move. As iPhone use proliferates this announcment...

Gartner on Customer Service

Customer service is so crucial in every organization and Gartner is a well-respected name in the field of technology market research. It is for this reason when Gartner analysts make a live presentation, it is usually a great idea to...

Call Center/CRM News July 6, 2007

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the...

TMCnet Goes Twitter

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to...

Interesting Reading

  Here are some things to keep you busy this weekend. Some articles in the IP Communications and contact center spaces followed by some events worth registering for. All of these are TMC articles and events btw. Enjoy!  ...

Oracle

The Oracle machine seems to keep rolling along day after day, week after week. Not only does the company continue to acquire best of breed companies and add them to their product/service offering they are also busy spending time educating...

TMCnet Goes International

Today is a momentous occasion for me as TMCnet has gone international developing continent-specific editions for Latin America, Europe, Asia the Middle East and Australia. You will find these country choices on a grey horizontal bar at the top...

Oracle CRM

Oracle obviously knows a thing or two about CRM and with their recent acquisition of Siebel Systems they are even more firmly entrenched in the space than ever. The company has a recent white paper designed to help users get...

Brookstone

About six months or so ago I purchased an iGo mobile travel adapter from Brookstone in the JFK Airport in New York. The device proved extremely handy allowing me to plug into airline power adapters as well as AC outlets....

Costco Tightens Return Policy

AC_AX_RunContent( 'width','425','height','350','src','http://www.youtube.com/v/1-2Xrybaa6w','type','application/x-shockwave-flash','movie','http://www.youtube.com/v/1-2Xrybaa6w' ); //end AC code A New Electronics Return Policy Spells a Terrible Day for CRM   I frequently hear people talking about Costco’s amazing return policy and how they only purchase their electronics from the warehouse club....

Who is CRM Player Infor?

I didn’t think it was possible to have a 2 billion dollar company in the software market that I didn’t know about but Infor is such a company focusing on enterprise applications such as CRM and more. The company competes...

Channels

One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for...

Airline CRM

You I don't mean to complain about the airlines and unless I have a terrible experience somewhere I hate to specify the company name in a derogatory fashion. So suffice it to say I am sitting here -- well actually...
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