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Rich Tehrani
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crm tag

Drill down on crm search:

25 result(s) displayed for crm (151 - 175 of 186):

TMCnet Goes International

Today is a momentous occasion for me as TMCnet has gone international developing continent-specific editions for Latin America, Europe, Asia the Middle East and Australia. You will find these country choices on a grey horizontal bar at the top...

Oracle CRM

Oracle obviously knows a thing or two about CRM and with their recent acquisition of Siebel Systems they are even more firmly entrenched in the space than ever. The company has a recent white paper designed to help users get...

Brookstone

About six months or so ago I purchased an iGo mobile travel adapter from Brookstone in the JFK Airport in New York. The device proved extremely handy allowing me to plug into airline power adapters as well as AC outlets....

Costco Tightens Return Policy

AC_AX_RunContent( 'width','425','height','350','src','http://www.youtube.com/v/1-2Xrybaa6w','type','application/x-shockwave-flash','movie','http://www.youtube.com/v/1-2Xrybaa6w' ); //end AC code A New Electronics Return Policy Spells a Terrible Day for CRM   I frequently hear people talking about Costco’s amazing return policy and how they only purchase their electronics from the warehouse club....

Who is CRM Player Infor?

I didn’t think it was possible to have a 2 billion dollar company in the software market that I didn’t know about but Infor is such a company focusing on enterprise applications such as CRM and more. The company competes...

Channels

One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for...

Airline CRM

You I don't mean to complain about the airlines and unless I have a terrible experience somewhere I hate to specify the company name in a derogatory fashion. So suffice it to say I am sitting here -- well actually...

A Look inside the Call Center

What is happening in today's call center could be surmised up by a recent survey by Witness Systems discussed in this article on TMCnet. One question worth noting asks what the number one challenge is in the call center....

Costly CRM

OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is part of my unique charm? ;-) Since the holiday season is approaching I will complain without telling you what company...

Costco CRM

I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to buy electronics from as their warranty policy is amazing. You can return things apparently forever. I am no sure if...

Nuance: Bright Future

Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center speech systems. The company has enviable market share: 90% in desktop dictation, 80% in call centers, and 60% in health...

Call Center Wait Times

I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or losing share price. Sure the two are generally related but a company like Dell has been slammed so many times...

iPod Vs. Zune

Is Apple scared of Zune? According to this article Apple has plenty of reasons to worry. What seems most innovative about the Zune device is its ability to support p2p WiFi as pointed out by Mike Elgan, this is the...

TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also in the Hartford Courant (at least online – I am not sure if it made the printed version on Sunday)...

SalesForce.com Meet Google AdWords

Please enjoy my September, 2006 High Priority column from Customer Interaction Solutions Magazine. It was a real rush meeting Marc. As you may recall I blogged about meeting Marc Benioff a few days back.------------Over the years, I have had many...

Lawyers and CRM

How often – seriously now – do we get to read stories that encompass both CRM and lawyers. Usually you don’t see these words on the same page unless of course Tom Siebel or Larry Ellison is Suing Marc Benioff.But...

Google Aided CRM

What happens when you use Google search technology to ferret out information hidden in your enterprise archives? According to this article you get a killer CRM application. Looks like Google enabled data mining really. Pretty cool stuff. ...

Verizon Wireless Does CRM

Perhaps one of the best CRM stories I have read recently was about Verizon Wireless and their new offerings for customers. The article was in a newsletter from Peppers and Rogers and I would link to it if I could...

Oracle Buys Telephony@Work

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact center space and in addition it keeps Telephony@Work, a Siebel partner from falling into someone else’s (perhaps a competitor’s) hands.Perhaps...

Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator. It takes tips from a website called gethuman.com and you'll learn tips like mumbling, hitting zero repeatedly and other tips...

Channels

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...

Channels

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...

Call Center Mexico

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good and I also saw that it is running on TMCnet’s Call Center Mexico channel. I was not aware this channel...

ATA Technology Forum

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be covering the future technologies needed in your call center. I hope to see you there. Here are the details:2nd ANNUALTECHNOLOGY...

VoIP and CRM Happenings

My youngest daughter woke up a few times last night meaning of course I got a late start which translates into blogging late. I have been scanning the net for a while and here are some of the stories that...
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