crm tag
15 result(s) displayed for crm (151 - 165 of 165):
Channels
Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...
Call Center Mexico
I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good and I also saw that it is running on TMCnet’s Call Center Mexico channel. I was not aware this channel...
ATA Technology Forum
I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be covering the future technologies needed in your call center. I hope to see you there. Here are the details:2nd ANNUALTECHNOLOGY...
VoIP and CRM Happenings
My youngest daughter woke up a few times last night meaning of course I got a late start which translates into blogging late. I have been scanning the net for a while and here are some of the stories that...
Call Center E-Learning
Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was good and decided to pass it along. It will run in a future issue of Customer Interaction Solutions Magazine.The issue...
Salesforce.com Downtime
The February issue of Customer Interaction Solutions Magazine will see me write about the outages at Salesforce.com and even my experiences dealing with e-mail outages here at TMC. Make sure to take a look when the issue comes out. In...
West Buys Intrado
TMC's Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted Top 50 award to these companies. Another of our business units is the Internet Telephony brand. Sometimes these two brands...
Just in Time Marketing
I spend at leas 30% of my time traveling. Quite often I receive e-mails from travel companies while on the road. I am on the mailing list for many hotels and airlines. What I find interesting is that while staying...
Marc Benioff Strikes Back
I love Marc Benioff’s messages to the industry. He never fails to blast his competition who in this case is virtually the entire software industry. Take a look at this paragraph for example:Meanwhile, leaders of legacy platforms are undeterred in...
TMCnet Testimonial from Warren Buffet
I sent this e-mail to the TMC team today and thought we have so many more people coming to TMCnet now that many of my newer readers may not be familiar with this news. We are obviously very proud to...
Alexa Record: 1,151
I just sent this e-mail to my fellow TMC team members and just had to share it with everyone as I am so happy with the news:-----------------------From: Rich Tehrani Sent: Thursday, January 05, 2006 3:14 PMTo: All TMC Team Members;Subject:...
TMCnet: 10 Million Page Views
TMCnet: reached 9,945,852 million page views in December 2005 according to WebTrends. This is an all-time high for our site. A page view is basically as the name implies a single page being viewed. So if a person comes to...
Salesforce.com Outage
According to this article Salesforce.com had an outage yesterday. The company today confirmed that there were interruptions in system availability between 9:30 a.m. and 12:41 p.m. Eastern time and 2 p.m. and 4:45 p.m. Eastern time on one of the...
SOA, SCA and SDO
Service oriented architectures are something I have been writing more and more about recently. Expect SOA and communications to become more intricately intertwined. Announcements like this are great because it shows the massive amount of collaboration SOA is bringing to...
SalesForce.com - The Business Web
Thank You Marc Benioff for making my job more interesting. Compared to so many other CEOs who are reserved and diplomatic this guy just doesn't belong. I suppose when you have the track record of success Benioff does by launching...
