Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

crm tag

Drill down on crm search:

25 result(s) displayed for crm (151 - 175 of 175):

Call Center Wait Times

I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or losing share price. Sure the two are generally related but a company like Dell has been slammed so many times...

iPod Vs. Zune

Is Apple scared of Zune? According to this article Apple has plenty of reasons to worry. What seems most innovative about the Zune device is its ability to support p2p WiFi as pointed out by Mike Elgan, this is the...

TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also in the Hartford Courant (at least online – I am not sure if it made the printed version on Sunday)...

SalesForce.com Meet Google AdWords

Please enjoy my September, 2006 High Priority column from Customer Interaction Solutions Magazine. It was a real rush meeting Marc. As you may recall I blogged about meeting Marc Benioff a few days back.------------Over the years, I have had many...

Lawyers and CRM

How often – seriously now – do we get to read stories that encompass both CRM and lawyers. Usually you don’t see these words on the same page unless of course Tom Siebel or Larry Ellison is Suing Marc Benioff.But...

Google Aided CRM

What happens when you use Google search technology to ferret out information hidden in your enterprise archives? According to this article you get a killer CRM application. Looks like Google enabled data mining really. Pretty cool stuff. ...

Verizon Wireless Does CRM

Perhaps one of the best CRM stories I have read recently was about Verizon Wireless and their new offerings for customers. The article was in a newsletter from Peppers and Rogers and I would link to it if I could...

Oracle Buys Telephony@Work

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact center space and in addition it keeps Telephony@Work, a Siebel partner from falling into someone else’s (perhaps a competitor’s) hands.Perhaps...

Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator. It takes tips from a website called gethuman.com and you'll learn tips like mumbling, hitting zero repeatedly and other tips...

Channels

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...

Channels

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...

Call Center Mexico

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good and I also saw that it is running on TMCnet’s Call Center Mexico channel. I was not aware this channel...

ATA Technology Forum

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be covering the future technologies needed in your call center. I hope to see you there. Here are the details:2nd ANNUALTECHNOLOGY...

VoIP and CRM Happenings

My youngest daughter woke up a few times last night meaning of course I got a late start which translates into blogging late. I have been scanning the net for a while and here are some of the stories that...

Call Center E-Learning

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was good and decided to pass it along. It will run in a future issue of Customer Interaction Solutions Magazine.The issue...

Salesforce.com Downtime

The February issue of Customer Interaction Solutions Magazine will see me write about the outages at Salesforce.com and even my experiences  dealing with e-mail outages here at TMC. Make sure to take a look when the issue comes out. In...

West Buys Intrado

TMC's Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted Top 50 award to these companies. Another of our business units is the Internet Telephony brand. Sometimes these two brands...

Just in Time Marketing

I spend at leas 30% of my time traveling. Quite often I receive e-mails from travel companies while on the road. I am on the mailing list for many hotels and airlines. What I find interesting is that while staying...

Marc Benioff Strikes Back

I love Marc Benioff’s messages to the industry. He never fails to blast his competition who in this case is virtually the entire software industry. Take a look at this paragraph for example:Meanwhile, leaders of legacy platforms are undeterred in...

TMCnet Testimonial from Warren Buffet

I sent this e-mail to the TMC team today and thought we have so many more people coming to TMCnet now that many of my newer readers may not be familiar with this news. We are obviously very proud to...

Alexa Record: 1,151

I just sent this e-mail to my fellow TMC team members and just had to share it with everyone as I am so happy with the news:-----------------------From: Rich Tehrani Sent: Thursday, January 05, 2006 3:14 PMTo: All TMC Team Members;Subject:...

TMCnet: 10 Million Page Views

TMCnet: reached 9,945,852 million page views in December 2005 according to WebTrends. This is an all-time high for our site. A page view is basically as the name implies a single page being viewed. So if a person comes to...

Salesforce.com Outage

According to this article Salesforce.com had an outage yesterday. The company today confirmed that there were interruptions in system availability between 9:30 a.m. and 12:41 p.m. Eastern time and 2 p.m. and 4:45 p.m. Eastern time on one of the...

SOA, SCA and SDO

Service oriented architectures are something I have been writing more and more about recently. Expect SOA and communications to become more intricately intertwined. Announcements like this are great because it shows the massive amount of collaboration SOA is bringing to...

SalesForce.com - The Business Web

Thank You Marc Benioff for making my job more interesting. Compared to so many other CEOs who are reserved and diplomatic this guy just doesn't belong. I suppose when you have the track record of success Benioff does by launching...
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