NEW DATA FROM KUSTOMER REINFORCES THE CRITICAL ROLE OF CUSTOMER SERVICE DURING THE COVID-19 CRISIS — Increased Customer Inquiries, Complex
CRM and CX leader SugarCRM announced today the launch of Sugar Integrate, to help companies more easily and efficiently integrate with
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard designed to create an additional level of protection for card
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For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
It has been a wild ride for Ribbon Communications, a global software leader in secure and intelligent cloud communications. The
Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This
By Thomas B. Cross techtionary.com SalesForce put out this interesting though really too long of a paper called B2B Marketer’s
Kustomer, the enterprise customer service platform, today announced its Series E round of funding of $60 million, which is their 4th round of
Bpm’online is a global business software company leading in the space of low-code, process automation and CRM. They just launched