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Dialogic Leading the way in WebRTC Deployments

Dialogic announced today they are involved in over 90 WebRTC engagements among telcos, enterprises, contact centers, cloud and Web companies, and public institution. Some of the details are as follows: Communications service providers (CSPs) demand WebRTC. 74% of engagements have...

Avaya and Mitel Cross at Canadian Border

New Jersey-based Avaya, spun out of Lucent and previously AT&T has a decades-long history of providing business communications solutions. With its purchase of Nortel’s business communications assets a few years back it picked up even more knowledge, know-how and relationships....

DIDWW The Cloud Telephony DID Wholesale Enabler

Recently I had a chance to have an email exchange with Gideon Hack, White Label Product Manager at DIDWW. You may remember he was CTO at Sangoma – the open-source board and UC company. His new company DIDWW provides...

Can Incumbent Companies be Disruptors?

Business disruption through technologies they never saw coming is fascinating to me. I have been fortunate enough to be in the technology and communications spaces at a time when the pace of change has been breathtaking. Consider for example in...

Tech Growth: It's all about the Arbitrage

Wikipedia defines arbitrage as the practice of taking advantage of a price difference between two or more markets and I’m amazed at how it’s helped the world of tech grow through the decades. Now before I continue I should point...

Did Social Just Make UC Irrelevant?

If you are working with a phone system maker who isn’t innovating rapidly, beware - their days could be numbered. I hate to be sensational but you have to wonder, with real-time video & voice communications embedded into social networks...

Agent Market Dies, Gets Reborn at ITEXPO

In the mid-nineties as the CTI market stormed onto the scene a slew of new unified messaging companies came onto the scene looking to sell systems which integrated voicemail into corporate email repositories and later IP-based phone systems. The biggest...

BP Bankruptcy Potential, New Google AppGen and other news

I am off to San Jose and in case you are looking for some content to catch up on while I am offline I posted some links for you below: Robert Hashemian opines on BP's financial future. I disagree about...

NACT Reemerges

If you were in telecom in the mid-nineties you remember one of the large players in the space was NACT a company playing in the prepaid and international callback markets. Prior to VoIP these markets were the preferred methods of...

Odin Telesystems Update

It has been a while since I met with executives from Odin Telesystems but it all came back to me when I sat down a week ago with companyPresident & CEO Hanz Johansson to discuss his company's DSP resource solutions...

Cablevision Shows CTI stands for Computer-TV Integration

How big an industry will computer-television integration industry become and will it dwarf the multibillion dollar computer-telephony integration market which was responsive for originating the CTI acronym? How will carriers and cable companies navigate the new world of computer-television integration...

Smart Buildings remind me of the CTI/VoIP Opportunity

For telecom veterans who were active in the communications space in the nineties you remember the excitement the industry enjoyed when Microsoft and Novell entered the telecom markets with TAPI and TSAPI protocols to interconnect communications systems with computers. The...

Stay Ahead of The Ensuing Telecom Transformation

We are in the midst of a violent transformation of our communications networks which involves an immense amount of control being wrestled away from carriers and given to developers and end-users. Visit the iTunes App store or check out what...

TMC Wishes Greg Galitzine a Fond Farewell

For nearly 13 years, Greg Galitzine has been a tremendously valuable part of the TMC team. His career started as an editor for CTI Magazine in 1996. Where he reported on the collision of the computer and communications spaces including...

Hi Availability Unified Communications from AVST

For over a decade TMC has covered AVST and their wonderful unified messaging solutions - which in the nineties were the talk of the industry. But as is sometimes the case, when the industry talks about the next big thing,...

1.5 Million Asterisk Downloads in 2008

How do people offset a slowing economy? They increase their productivity with more efficient communications systems which embrace IP communications, presence and collaboration.Often they even do this at no cost as witnessed by the 1.5 million Asterisk downloads this year!What...

Dialogic Officially Acquires NMS

Dialogic has officially acquired the communications platforms division of NMS as of Friday evening and I had the opportunity to speak with Dialogic's Senior Vice President of Marketing Jim Machi about the acquisition and the future of the company. You...

Why Wireless Carterfone is Needed

The Carterfone ruling is what allowed the AT&T network to be opened up to competition and basically was the result of AT&T trying to stop a company from adding a device which was acoustically not electrically to their network.The 1968...

Mind CTI Interview: Monica Eisinger

In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last...

Packet8 Links With SalesForce.com

In the race to differentiate IP communications services, a natural area  for service providers in the business market to look is the CRM space. Integration with customer relationship management systems is common in large enterprises and even medium companies have...

Adding Value to Wireless VARs

In the communications space there has been accelerating progress these past decades. In the eighties we had IVR, voicemail and unified messaging. In the nineties, we had CTI (TAPI,TSAPI, etc), international callback, the PC-PBX and later the IP-PBX. This decade...

Genesys Buys Informiam

Genesys– once called Genesys Labs is one of the companies at the head of the CTI (computer-telephony-integration) revolution of the nineties. Often referred to as a middleware company, Genesys always seemed to fight the designation. In reality, Genesys was just...

Sun Reenters Telecom

With all the fanfare surrounding Microsoft’s reentry into telecom, I thought it worth mentioning Sun is doing the same thing. Microsoft has integrated their applications into communications (or vice versa) and even designed new devices such as phones and even...

Surf Communications

I recently had the opportunity to ask Ilan Weizman of Surf Communications Solutions about the evolution of the IP communications space and the direction his company is taking.   Surf develops a suite of hardware and software products that drives...
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