Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point of smart speakers dropping to the same level as a week's worth of Starbucks, many consumers have filled...

Jabra Responds To Evolving Workplace with Engage 65, 75

After exhaustive interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents told them, automation was handling the easy tasks leaving the higher value phone calls to be handled by agents. Also, as...

NewVoiceMedia Brings Salesforce AI into the Contact Center

Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve productivity as you embark upon digital transformation.John Eng (pictured above), CMO explained they make Salesforce Einstein real-time... They eliminate the need for...

Sharpen adds AI and Cloud to Agent-First Contact Center

Sharpen provides a cloud-based agent-first contact center solution with simple pricing and AI-powered in-line training, microlearning, and conversational coaching.The company hails itself as the solution to these problems: Slow Release Cycles Expensive New versions Clunky/Confusing UI No/Limited API’s Expensive to...

Oracle Customer Experience Live Blog

The event is about to begin.Judy Sim CMO takes the stageMark Hurd President takes the stage.Mark started off talking about the need for happy customers. Only 30% of customers can engage with customers on mobile - few of these people...
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