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david sims tag

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Apple's Monday Morning App Store Removals Stink

Destroying developer and customer relationships seems to be another area where Apple wants to lead the pack Is it just me or is Apple's Monday morning App Store removals really getting out of hand? First Riverturn's VoiceCentral was approved then...

Why CRM is More Important Now Than Ever

It is no wonder that in a slowing economy there is an increased focus on customers, CRM technology and practices. Many companies are cutting in these areas and they are sure to suffer in comparison to companies who put the...

Larry Ellison and SaaS

Although many people in technology are saying that SaaS is one of the fastest growing segments of the market, Larry Ellison, the founder and CEO of Oracle  had some negative comments about the industry lately. I found an article describing... Satisfaction Ratings

I was just reading an article from TMCnet's David Sims where he talks about satisfaction ratings and I was blown away. Why? the company recently surveyed over 4,000 of their users and 94% said they definitely or probably will...

CRM Autopsy

David Sims has a great article for people who take their CRM too seriously and need to lighten up....

E-Mail Customer Service Complaints

Few things annoy me  as much as poor e-mail interactions with companies I either purchase from or am thinking of purchasing from. I am sick and tired of companies who send me an auto-response e-mail and then never follow through...
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