dialer tag

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Call Center Flash Demo

Over a decade ago I came across Interactive Intelligence, a company who looked at the call center space as an area ripe with opportunity. They decided to market products which did exactly the opposite of what others were doing at...

Posted on October 4, 2007 6:22 PM

A National Holiday For Virginia Tech Victims

I was reading about the Virgina Tech tragedy and was surprised and shocked at the same time. As you may know the worse shooting spree to ever take place on US soil happened yesterday.   This tragic event is...

Posted on April 17, 2007 7:11 AM

SER For Sale

Rumor has it SER is for sale and has $50 million in sales for the year. The sale makes good sense as a good part of the company’s inbound strategy was dependant on Aspect and now Aspect is owned by...

Posted on November 29, 2005 2:14 PM

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