97 Degrees in Dallas And it is CoolWell it is relatively cool anyway. Compared to the rest of thee week, 97 feels downright arctic. ;) I think the humidity levels are lower as well. I had a great talk today...
Time and time again, today's call center industry -- especially outsourcing companies such as West, APAC, Infocision and others have helped benefit mankind by offering their services to help with worthy causes. For example, many charity events have incoming donation...
According to CNBC there is a problem with the Yahoo! merchant services and some merchants haven’t seen a single transaction go through since six this morning. Obviously this is not good news for Yahoo! or the companies depending on...
A call center outage could be disastrous for your business. Some of the largest call centers sell millions of dollars worth of products and services each hour so an outage of minutes can be devastating to the bottom line. According...
As part of a recent whirlwind Dallas, Texas tour I had a chance to catch up with Iwatsu’s Don Gant and discuss what his company is up to. He tells me sales of the company’s EMA Enhanced Messaging Application service...
I’ve known Peter Brockmann for many years as he used to work for 3COM on the NBX product line. This product line was one of the first PC PBXs in the space as you may recall. Peter recently began...
This past year’s mild hurricane season is something many in the Florida, Mississippi and Louisiana are certainly very happy about. But if you are a business in any area of the world, now is not the time to let your...
I just got off the phone with Andy Mercker at Sphere Communications and he was telling me how much success and interest they generated at the last ITEXPO when they had a demo of their disaster recovery equipment in...