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Rich Tehrani
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genesys tag

Drill down on genesys search:

6 result(s) displayed for genesys (1 - 6 of 6):

Sharpen adds AI and Cloud to Agent-First Contact Center

Sharpen provides a cloud-based agent-first contact center solution with simple pricing and AI-powered in-line training, microlearning, and conversational coaching.The company hails itself as the solution to these problems: Slow Release Cycles Expensive New versions Clunky/Confusing UI No/Limited API’s Expensive to...

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We predicted the sale some years back:"One last comment worth making is I perhaps have never seen an acquisition...

Anana Enables Social Networking Dial-Tone

It was only a matter of time – social networking has permeated so many aspects of our lives that almost one-in-five divorces cite Facebook as part of the reason for the split! Moreover, in some countries a single text message...

New Google Feature Rocks Your Social CRM World

As I sat to write this month's column for Customer Interaction Solutions Magazine I came across interesting news from Google that the company has decided to launch a new service called Google Realtime which was a feature of Google's search...

Smart Buildings remind me of the CTI/VoIP Opportunity

For telecom veterans who were active in the communications space in the nineties you remember the excitement the industry enjoyed when Microsoft and Novell entered the telecom markets with TAPI and TSAPI protocols to interconnect communications systems with computers. The...

Genesys Buys Informiam

Genesys– once called Genesys Labs is one of the companies at the head of the CTI (computer-telephony-integration) revolution of the nineties. Often referred to as a middleware company, Genesys always seemed to fight the designation. In reality, Genesys was just...
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