Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
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homeshoring tag

Drill down on homeshoring search:

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Top CRM News 11/21/08

Here are some article flagged by my editorial team as worth reading in the CRM/contact center space. There are some great nuggets on this list and I hope you find it useful:Workforce Management Solutions Help Control Contact Center AttritionVanillaSoft...


There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how companies are beginning to recognize the problems associated with outsourcing to countries that have agents witch accents. Apparently companies are...
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