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Rich Tehrani
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Interactive Intelligence Explores Small Call Center Roots

Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers operated. Soon after launching in the mid-nineties the company would attract huge crowds to its booths at trade shows as...

New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar...

ITEXPO East 2011 Tues, Feb 1, SIP Trunking, Cloud Computing & More

Be sure to get to ITEXPO on Tuesday, February 1st to take advantage of what has shaped up to be a great pre-conference day of networking and learning about communications and technology. First up us Ingate's SIP Trunking Workshop at...

Social CRM Expo West 2010 Launch

Social CRM Expo West 2010 has a standing room only crowd and it exciting launch with lots of great information.   Here are some photos of keynoter Joe Staples, CMO Interactive Intelligence ...

Cloud Computing Boosts Data Center Market

 Thanks to cloud computing, cloud-based storage, cloud-based contact centers, cloud communications and a mix of other services hosted in data centers worldwide, the data center market is booming. A solid article about the market comes courtesy of David Gross at...

ITEXPO West 2009 Keynote: Dr. Don Brown

After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by...

SMS Comes To Contact Centers

When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies see an opportunity. Interactive Intelligence is one such company and recently added SMS as a channel as part of its...

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

New TMCnet Record and New Writer

Thanks to our readers -- once again, TMCnet has hit a new record. In this case, we built a Global Online Community in conjunction with Interactive Intelligence and this community generated just under 600,000 page views in one month according...

Call Center Flash Demo

Over a decade ago I came across Interactive Intelligence, a company who looked at the call center space as an area ripe with opportunity. They decided to market products which did exactly the opposite of what others were doing at...
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