interactive intelligence tag
25 result(s) displayed for interactive intelligence (1 - 25 of 47):
Interactive Intelligence Explores Small Call Center Roots
Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers operated. Soon after launching in the mid-nineties the company would attract huge crowds to its booths at trade shows as...
ITEXPO East 2012 Miami Schedule
One of the most frequent question I get regarding TMC’s ITEXPO which takes place next week in Miami – is with all that is going on – how do you make a decision as to which parts of the show...
TMC Covering Cloud, 4G and Open-Source This Week
Quite often at industry events I hear people say they can’t believe how many events TMC goes to each year and moreover, they ask just how many conferences we cover each year. I haven’t done the math but it’s a...
New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal
Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar...
The Turnover Epidemic and the Toll it Takes
As I look out at the technology landscape I find it surprising that replacements of marketing personnel whether initiated by the company or people resigning seems to be near an all-time high. As I have stated before, the job of...
Amazon EC2 Outage: What The Experts Tell Us
The recent Amazon outage of its EC2 service affected a number of leading-edge companies who in some cases used the fact that they housed little to no infrastructure on their premise as a selling point to investors. Certainly, the cloud...
ITEXPO East 2011, Analyst Discusses the Cloud
David Yedwab shared his thoughts on cloud communications here at ITEXPO East 2011 where later today, at 4:45pm, we will be on a panel discussing Cloud Communications and computing. The show starts today and continues until Friday, Feb 4th.For more...
ITEXPO East 2011 Tues, Feb 1, SIP Trunking, Cloud Computing & More
Be sure to get to ITEXPO on Tuesday, February 1st to take advantage of what has shaped up to be a great pre-conference day of networking and learning about communications and technology. First up us Ingate's SIP Trunking Workshop at...
Giving Back to At-Risk Youth
I love to see companies give back to their communities and people in need. In fact you may have noticed as of late I have become an advocate of smaller government with far less overhead and taxes; in-part so organizations...
Interactive Intelligence Announces Positive Preliminary Earnings
There are a few things I wish for regarding earnings in the tech space. I wish I had time to give my thoughts on every announcement I wish they were all as good as what Interactive Intelligence just accomplished In...
Social CRM Expo West 2010 Launch
Social CRM Expo West 2010 has a standing room only crowd and it exciting launch with lots of great information. Here are some photos of keynoter Joe Staples, CMO Interactive Intelligence ...
Must-Attend Networking Event at ITEXPO
Please be sure to come to the Bonaventure Brewing Company Patio at the Westin Bonaventure Hotel this Monday, Oct 4th, 5:30-8:30 PM for some of the best networking at the show. I have attended many events at this location at...
New Google Feature Rocks Your Social CRM World
As I sat to write this month's column for Customer Interaction Solutions Magazine I came across interesting news from Google that the company has decided to launch a new service called Google Realtime which was a feature of Google's search...
Cloud Computing Boosts Data Center Market
Thanks to cloud computing, cloud-based storage, cloud-based contact centers, cloud communications and a mix of other services hosted in data centers worldwide, the data center market is booming. A solid article about the market comes courtesy of David Gross at...
ITEXPO East 2010 Miami a Great Success Thanks to You
A humble thank you to my followers who came out in support of ITEXPO this past week in Miami. Thank you conferees who braved a tough economic climate and came to the show. I also want to extend appreciation...
ITEXPO West 2009 Keynote: Dr. Don Brown
After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by...
ITEXPO West 2009 Expo Update
We have been seeing a surge of registrations for TMC's ITEXPO, the hotel room block has been oversold for over a month and we feel the industry getting more excited than ever for ITEXPO - the ultimate event which brings...
Making Money in VoIP and IP Communications
This is a critical time for resellers and agents as the economy is slow and this puts margin pressure on virtually everyone. Moreover access to credit is more challenging today than ever. This puts VARs and integrators in a precarious...
Getting Ready for ITEXPO West 2009
Hi All, it has been a whirlwind here at TMC today as we get ready for ITEXPO in just two weeks! :) -- perhaps the most important place you need to be this fall. The show will feature some of...
Rhomobile Allows Cross-Platform Mobile App Development via Web
In 2001 when the PDA market was all the rage and smartphones didn't really exist, a company called Interactive Intelligence a leader in the contact center space saw an opportunity for a development platform called Mobilite (pronounced as if you...
Why is IP Communications Thriving?
The TMC team never sleeps and as soon as yesterday had posted over a dozen interviews of some of the movers and shakers in the service provider and enterprise communications space. These interviews were from ITEXPO East 2009 which took...
ITEXPO East 2009 Miami Panel Info
Hi all, thought it made sense to pass along this press release TMC is about to put out so you know what is happening at ITEXPO this Monday-Wednesday in Miami. Hope to see you there soon. Oh -- and I...
How to Make/Save Money With Communications Today
In my conversations with many in the telecom industry they tell me they are very excited about coming to ITEXPO next month in Miami. They explain, now is the best time to be at a communications show which not only...
SMS Comes To Contact Centers
When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies see an opportunity. Interactive Intelligence is one such company and recently added SMS as a channel as part of its...
Dialogic One 2008 San Diego
I will soon be heading out to the Dialogic One event in San Diego and hope to see my friends and colleagues there. Dialogic has been and continues to be a major communications infrastructure player. As the markets have evolved,...
