interactive intelligence

ITEXPO West 2008 Show Guide

I have been looking at the show directory for next week's Internet Telephony Conference & Expo and am very happy to report this event will be one of the best we have produced. When I saw the draft of the...

Outrageous Interactions Contest Counting Down

I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in fact for you to submit your story and potentially win a trip to Hawaii. Here is an email Interactive...

Tell Your Call Center Story: Go To Hawaii

Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't...

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

ITEXPO: Exhibits 90% Sold Out

There has been more interest in ITEXPO Fall 2008, Los Angeles, CA September 16-18 than any other Internet Telephony Conference & Expo I can remember in recent years. It seems people are beginning to realize this show is the only...

NET has Record Quarter

Good news in the communications space from from NET who announced their highest level of profitability in 10 years. According to the company, total revenue in the fourth quarter was $33.4 million, a 15 percent increase from $29 million in...

Interactive Intelligence has Record Quarter

In a challenging economic environment, what can one say about the financial performance of Interactive Intelligence? Consider this: quartlerly revenue of $29.5 million; up 21 percent over revenues of $24.3 million in the same quarter last year. I must admit...

New TMCnet Record and New Writer

Thanks to our readers -- once again, TMCnet has hit a new record. In this case, we built a Global Online Community in conjunction with Interactive Intelligence and this community generated just under 600,000 page views in one month according...

Prosody X Gets a Win

Aculab's Prosody X had a big win recently as Interactive Intelligence just signed on to use this PCI-based media processing card featuring on-board IP infrastructure, 600 media resource channels per card, redundancy and more. One of the reasons for this...

Daylight Savings Time: OPEC's Friend

Indiana is home to four important things... Interactive Intelligence, some of the best steaks you will find anywhere, some of the nicest people around and really bizarre daylight savings rules that made it virtually impossible to know what time it...

Outrageous Interactions

Normally I don't like to judge people but in this case -- I was asked by Interactive Intelligence if I would do just that --- judge people. You see, I will be a judge on a panel with Interactive Intelligence...

ITEXPO Discount – Act Fast

Sometimes I think I have the best job on earth as I get to meet with the real thought leaders in the communications market and see the latest products and services in the industry. Then I get the distinct pleasure...

Polycom and Ekahau Partner

As the world becomes more interconnected (read: smaller), the need for increases in productivity grows exponentially. The reason is simple. The more countries get into the act, the more competition each company has to deal with. Thankfully, technology comes...

Make Money Selling VoIP

The VAR is Dead and Partner is Born In a session titled how to make Money selling VoIP Robert Messer spoke today about how resellers need to evolve to become successful. Robert who works for ABP Technology a...

IP Communications Education

Listen, I don’t want to overdo discussion of ITEXPO in my blog but the fact of the matter is this recent e-mail sent by my marketing team is a great document discussing what is important at the show. It is...

Interactive Intelligence and Alliance Systems

Interactive Intelligence announced today it has purchased the professional services group of Alliance Systems and I had a chance to speak with the president of Alliance Systems Rusty Cone about this deal. Rusty deferred to Alliance Systems chairman Jon...

Altigen News

Big news over at Altigen. Jerry Fleming who ran the Vonexus division of Interactive Intelligence is at Altigen now and will focus on building the US operations of the company. I haven’t had a chance to talk with Jerry yet...

VoIP Institute

Peggy Gritt who worked for Interactive Intelligence and has spoken at a number of TMC events has gone off and founded VoIP Institute.Here are some details from the new website which will be updated with new information frequently:------The VoIP Institute is...

What Happens Here Now Gets Out

Much to the horror of millions of carefree visitors to this Mecca in the dessert, apparently what happens here no longer stays here. VEGAS.com claimed a big win, increasing their sales by 85 percent with Interactive Intelligence (News - Alert)’s Customer...

ITEXPO Don't Miss Luncheon

Vonexus, an Interactive Intelligence are hosting a "New Rules of Business Communications" luncheon at Internet Telephony Conference & Expo next week.This luncheon includes a keynote from Interactive Intelligence founder, president, and CEO, Dr. Donald E. Brown, who will provide an...

Points Of Interest

I am up very late putting finishing touches on my presentation tomorrow for Interactive Intelligence and Vonexus. It is cold in Overland Park, Kansas. I think I saw some flurries when I left the airport. It was hot in Vegas...

My Travel This Week

I visited IP4IT this week and met old friends from Sphere Communications. They told me about me about their new relationship with Ingate systems allowing secure SIP trunking in the enterprise. This is important because dedicated SIP trunks are the...

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