Today was apparently a bad one for GrandCentral customers as many report the service was out for hours. As mentioned by TechCrunch, if you want to be phone company you can't go dead....
Qwest is investigating an internet outage which took place yesterday. Apparently internet and VoIP service was interrupted for a number of customers yesterday afternoon. Perhaps not coincidentally, some ISPs were also knocked offline which in turn took TMCnet down for...
Dieter Thompson CEO TAG I had a chance to have a podcast interview with Dieter Thompson the CEO of TAG, an Alcatel-Lucent company specializing in telecom procurement, contract negotiation and vendor management solutions. Thompson shares many things in this interview...
Bob Emmerson joins TMC as out European Editor. We are truly proud to have Bob join the team as he is a communications and technology veteran. Previously, Emmerson was a designer of digital control systems, a journalist, and a copywriter....
Its funny, I spend so much time writing about solutions for service providers and enterprise customers that when I come across a do it yourself (DIY) solution allowing you to keep tabs on your Skype friends without the use of...
Sure you have an iPhone or iPod or even a PC where you like to listen to your music. But have you had a chance to listen to TMCnet's high quality podcasts as of yet? ;-) I know many...
I have come across an open position for a brand marketing specialist in Dallas, Texas. You would be working for a major telecom/datacom company and probably gain tremendous global experience. If you are interested, or know someone who is --...
ScanSource, a company distributing specialty technology products in communications, POS and other spaces, has acquired MTV Telecom Distribution, a UK-based distributor of voice and data solutions. Many US distribution companies are looking to expand internationally. This is especially true as...
How do you stay up to date on the latest in communications and technology without leaving your desk? One of the best ways is with a webinar which allows you to sit comfortably in your office while you learn from...
In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last...
Although this may not be earth-shattering news, I find it personally satisfying to see that after about ten years of publishing Internet Telephony Magazine and holding Internet Telephony Conference & Expo, that the town of Westport, CT has decided they...
In the race to differentiate IP communications services, a natural area for service providers in the business market to look is the CRM space. Integration with customer relationship management systems is common in large enterprises and even medium companies have...
What is one of the best ways to cut costs without cutting heads or disrupting you key business operations? One simple solution is to explore the adoption of a telecom expense management or TEM solutions. Recently I had a chance...
Recently I had a chance to sit down with NEC Unified Solution's new president Jeffrey Kane and talk shop. Kane has an extensive background in systems integration having worked at firms like Perot Systems and EDS. Most importantly, he has...
Everything seems to be coming together -- camera, phones, e-mail devices, etc. It was just a matter of time before a company decided to merge Skype, a keyboard and silicon to develop a VoIP-ready keyboard with microphone and speaker...
It's funny, in most other businesses, you wouldn't use the expression "one throat to choke" as a positive but in communications, the complexity of systems has evolved to a point where this expression is not only accepted, it is cherished....
Aculab's Prosody X had a big win recently as Interactive Intelligence just signed on to use this PCI-based media processing card featuring on-board IP infrastructure, 600 media resource channels per card, redundancy and more. One of the reasons for this...
So you think you have seen everything in the communications market? Well you haven't as there is yet a new product which kind of fits into a new category and kind of doesn't. The product is the Snap Communicator from...
While SIP is an excellent protocol which has made the IP communications market a much better place, there are security challenges with this protocol as it is very open and not inherently secure. It is ironic that the openness of...
A new product was just announced today and I cannot be more excited as it shows innovation is very alive and well in communications. WYDE Voice is a new start-up venture backed by Free Conferencing Corp. founder and CEO...
Sarah Hofstetter is a VoIP veteran as she was the head of PR for Net2Phone since the 1990s and has been in the IP communications space longer than just about anyone else out there. The reason I point this out...
Some of the brightest minds in IP communications have teamed up to launch a new site called IP Communications Insights. Readers of this blog no doubt know Marc Robins and Jon Arnold as I have discussed them both often...
If you thought callers exhibit the same behavior regardless of the type of technology they use, you would be wrong. In fact, callers on VoIP lines make many more long distance calls. Of course it is not the underlying technology...
Kevin Martin seems to be genuinely upset at Comcast and the fact they weren't forthcoming about their traffic shaping of BitTorrent traffic. "A hallmark of what should be seen as a reasonable business practice is certainly whether or not the...
In 1997 TMC decided to launch a magazine titled Internet Telephony to cover what we hoped would become a huge IP communications industry. A few years later, contact centers saw the technology as a great way to take advantage of...