16 result(s) displayed for ivr (1 - 16 of 16):

Dialogic/NMS Acquisition Discussion and Analysis

On a recent call with Jim Machi, Senior Vice President Marketing Dialogic Inc.I had a chance to ask a number of questions regarding his company's pending acquisition of the platform division of NMS. The deal is subject to shareholder approval...

Posted on September 12, 2008 10:41 AM

Audrey Audix on CNBC

I am a huge CNBC and Larry Kudlow fan (he should be president IMHO) so when I heard that Audrey Audix otherwise known as Lorraine Nelson will be the voice behind a bunch of CNBC Larry Kudlow ads, I thought...

Posted on August 12, 2008 9:52 AM

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Posted on August 10, 2008 12:05 PM

Contact Center and Service Provider Similarities

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint...

Posted on July 17, 2008 2:50 PM

Hyperconnectivity, Live and in Person

You can't escape the reality that interconnectivity between humans will increase at a more rapid pace as time goes on. The myriad ways in which we connect with one another, e-mail, social networks, blogging, IM, SMS, telephone, voicemail and others...

Posted on June 11, 2008 5:30 PM

Podcast: Objectworld's David Levy

Objectworld's CEO, David Levy Objectworld is a Canadian-based software-only company providing unified communications solutions for small to medium businesses. Their solution includes UM, fax server, IVR, TTS, Exchange & Lotus Notes integration, etc. Objectworld's solutions work with about 90% of...

Posted on May 22, 2008 5:22 PM

Digium Picks Integrics to Power Carrier Solutions

Perhaps one of the biggest misperceptions among those who dabble in communications is that Asterisk is only used in small business environments. The reality is that Asterisk is being used in service provider environments as well. Of course this doesn't...

Posted on May 13, 2008 7:06 AM

Live Communications Webinars

How do you stay up to date on the latest in communications and technology without leaving your desk? One of the best ways is with a webinar which allows you to sit comfortably in your office while you learn from...

Posted on April 7, 2008 6:26 PM

Nortel's Customer Experience 2.0

Perhaps one of my most interesting vendor meeting as of late was with Nortel where David Murashige VP & GM Multimedia Applications and Debora Glennon in Multimedia Applications Marketing really got me thinking about the way customers are serviced today....

Posted on March 23, 2008 8:49 PM

Adding Value to Wireless VARs

In the communications space there has been accelerating progress these past decades. In the eighties we had IVR, voicemail and unified messaging. In the nineties, we had CTI (TAPI,TSAPI, etc), international callback, the PC-PBX and later the IP-PBX. This decade...

Posted on March 12, 2008 4:29 PM

Vishing: Definition

According to the IC3 or Internet Crime Complaint Center, Vishing is simply voice phishing, a scheme whereby unsuspecting callers are directed to rogue IVR systems which are disguised as real systems from banks, credit card companies, etc. These systems masquerade...

Posted on January 24, 2008 8:58 AM

IP Communications News October 6, 2007

It’s been another busy week in the IP communications space as evidenced by the cornucopia of news from seemingly every sector of the market. If you happened to be on vacation this past week or just don’t want to deal...

Posted on October 8, 2007 7:48 AM

TMCnet Searches

I thought it would be interesting to see what people search on when they come to TMCnet. It should be noted these searches are on TMCnet proper which unfortunately at the moment does not include blogs.   These numbers should...

Posted on October 5, 2007 12:11 PM

IVR Technologies

I recently had the opportunity to ask IVR Technologies Vice President of Business Development Barry Sher about his business and the direction he is taking the company.   IVR Technologies is a software development company providing integrated application, media and...

Posted on August 11, 2007 3:11 AM

Cantata IMG/MSP

Cantata's IMG/MSP Speeds Application Delivery Times for Service Providers.   Recently I spoke with Peter Vescusi about Canata’s latest IMG roll out… Verison 10.3.3. As you may recall this is a pretty feature-driven release with more SIP methods, SIP and...

Posted on June 19, 2007 9:38 AM

Dialogic Does Video

When it comes to the world of communications, the development world used to revolve around Dialogic. Ten years ago you virtually had to buy a DSP resource board from this company or one of its smaller competitors if you wanted...

Posted on April 9, 2007 10:36 AM