ivr tag
25 result(s) displayed for ivr (1 - 25 of 30):
ERICA Wants to be Your Contact Center Agent, All of Them
Automation is indeed sweeping industry after industry - Amazon just ordered 45,000 new robots, the U.S. Military is sending drone swarms from airplanes and AI is helping all companies become more productive and efficient. Recently we wrote about ERICA from Mobilize...
Mobilize Hopes to Boost Contact Center ROI
As automation touches every aspect of business, the contact center remains no exception as the move to improve this business has been constant from the PC-based software solutions like Telemagic in the eighties, CTI in the nineties, IP communications in...
Cyara Helps Banks Improve Service Levels
One of the challenges call center managers have is testing their systems when deploying new solutions or modifying existing ones. As the most crucial link to many customer interactions, the contact center can play a pivotal role in keeping customers...
ITEXPO Wrap up from Voice of Asterisk
In case you missed ITEXPO or were looking for added perspective, Allison Smith, "The voice of Asterisk" has a summary of the show from her perspective. I have had the chance to speak with a few of the people behind...
Digium Asterisk World Returns to ITEXPO East 2011
Digium Asterisk World Demo Theater from Past ITEXPO Event in Miami, FLTMC is thrilled to have Digium Asterisk World return to ITEXPO this February 2-4, 2011 in Miami, FL. Here is a quote from Digium from a press release which...
Odin Telesystems Update
It has been a while since I met with executives from Odin Telesystems but it all came back to me when I sat down a week ago with companyPresident & CEO Hanz Johansson to discuss his company's DSP resource solutions...
IfByPhone Interview ITEXPO East 2010 Miami
I just came across this video of Irv Shapiro at ITEXPO explaining why his company just purchased CloudVox -- the Asterisk-based IVR solution. Now you get the best of a blended open-source premise/hosted combo which is not that different from...
inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009
At ITEXPO West 2009 in Los Angeles, I had a chance to sit down with the founders of inVox, the company behind a new easy-to-use cloud-based IVR system which allows rapid application development. Here is a video of my interview...
Aspect Touts Tellme Speech Recognition Integration
Recently I had a chance to speak with Alan Burnstine - Sr. Product Manager at Aspect and he had some very interesting things to tell me about how his company's IVR/ACD/dialing solutions integrate with Microsoft's Tellme for post-call surveys. As...
Dan York on Voxeo Prophecy 10
I ran into Dan York the Director of Conversations at Voxeo and had a chance to talk with him about his company's Prophecy 10 software which was running 2,000 calls on 20 netbooks at the recent SpeechTek 2009 in NYC....
Verizon Rolls Out IP-Based Hosted Speech
Verizon recently rolled out IP-based speech recognition and in a conversation with company representatives Alla Reznik and Tom Smith who represent the speech services and IP communications areas for the company, I had a chance to hear about how the...
SpeechTek 2009 Exhibit Hall Open
Here is some video from the open of the show. QT_WriteOBJECT('http://blog.tmcnet.com/blog/rich-tehrani/uploads/speechtek-2009-hall-open.MOV', '590','443', '', 'autoplay', 'false', 'bgcolor', 'white', 'scale', 'aspect'); ...
Welcome Back Patrick Barnard
I would like to welcome back Patrick Barnard to the TMC editorial team. Patrick has covered a number of different editorial areas at TMC over the years and recently left TMC to work on Multichannel Merchant. He is now back...
SpinVox Comments on Google Voice
There has been a lot of speculation regarding the impact of Google's entry into the voicemail transcription market with their new Google Voice initiative which is based on the Grand Central acquisition of almost two years. The major player in...
Dialogic/NMS Acquisition Discussion and Analysis
On a recent call with Jim Machi, Senior Vice President Marketing Dialogic Inc.I had a chance to ask a number of questions regarding his company's pending acquisition of the platform division of NMS. The deal is subject to shareholder approval...
Audrey Audix on CNBC
I am a huge CNBC and Larry Kudlow fan (he should be president IMHO) so when I heard that Audrey Audix otherwise known as Lorraine Nelson will be the voice behind a bunch of CNBC Larry Kudlow ads, I thought...
Interactive Intelligence on Contact Center Growth and More
One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...
Contact Center and Service Provider Similarities
I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint...
Hyperconnectivity, Live and in Person
You can't escape the reality that interconnectivity between humans will increase at a more rapid pace as time goes on. The myriad ways in which we connect with one another, e-mail, social networks, blogging, IM, SMS, telephone, voicemail and others...
Podcast: Objectworld's David Levy
Objectworld's CEO, David Levy Objectworld is a Canadian-based software-only company providing unified communications solutions for small to medium businesses. Their solution includes UM, fax server, IVR, TTS, Exchange & Lotus Notes integration, etc. Objectworld's solutions work with about 90% of...
Digium Picks Integrics to Power Carrier Solutions
Perhaps one of the biggest misperceptions among those who dabble in communications is that Asterisk is only used in small business environments. The reality is that Asterisk is being used in service provider environments as well. Of course this doesn't...
Live Communications Webinars
How do you stay up to date on the latest in communications and technology without leaving your desk? One of the best ways is with a webinar which allows you to sit comfortably in your office while you learn from...
Nortel's Customer Experience 2.0
Perhaps one of my most interesting vendor meeting as of late was with Nortel where David Murashige VP & GM Multimedia Applications and Debora Glennon in Multimedia Applications Marketing really got me thinking about the way customers are serviced today....
Adding Value to Wireless VARs
In the communications space there has been accelerating progress these past decades. In the eighties we had IVR, voicemail and unified messaging. In the nineties, we had CTI (TAPI,TSAPI, etc), international callback, the PC-PBX and later the IP-PBX. This decade...
Vishing: Definition
According to the IC3 or Internet Crime Complaint Center, Vishing is simply voice phishing, a scheme whereby unsuspecting callers are directed to rogue IVR systems which are disguised as real systems from banks, credit card companies, etc. These systems masquerade...
