marc Benioff tag
11 result(s) displayed for marc Benioff (1 - 11 of 11):
Is Your CRM a Bigger Disaster than Hurricane Irene?
Want successful CRM? Its the empathy, stupid.A recent experience reminded me of the importance of handling customers well, especially in times of need. Case in point, I was scheduled to go to the Salesforce Dreamforce event next week and I...
Why Salesforce.com Purchased Radian6
The recent Salesforce.com Cloudforce 2011 conference in New York Word of mouth advertising has always been important to business but today, a small group of people who others trust could be responsible for making or breaking a product or company....
Twitter is Best Home for MySpace
Sure Myspace is troubled, just let go of about half their staff and will likely be sold off. Obviously Google, Microsoft, Yahoo and AOL come to mind as acquirers. Google could potentially avoid antitrust concerns because Facebook is such a...
MySpace May Layoff 550, Relies on Facebook for Traffic
Obviously most every site relies on Facebook for traffic but in the case of MySpace a whopping 18% of the traffic comes from Facebook – the top upstream site in-fact according to Alexa. The next highest referral sites are...
New Google Feature Rocks Your Social CRM World
As I sat to write this month's column for Customer Interaction Solutions Magazine I came across interesting news from Google that the company has decided to launch a new service called Google Realtime which was a feature of Google's search...
Book Review: Behind the Cloud by Marc Benioff of Salesforce.com
I generally don't do book reviews as there just isn't enough time in the day but I recently read Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff...
Satellite as a Service, Yes its True
Software as a Service or SaaS has become an established way of working where instead of buying servers, operating systems and software, you lease software over the web on a monthly basis allowing you to scale up or down as...
Broadsoft: The 800-Pound Call Center Gorilla
The behind the scenes company powering a call center near you In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was...
SalesForce.com Tops Q3 Forecast, Keeps Outlook
Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple...
Hosted Application Demand Fuels SalesForce.com
Hosted applications continue to get more press as time goes on. Similar to the e-commerce space, this market saw a slew of new entrants during the bubble times and many of these companies subsequently crashed and burned. Obviously having ASPs...
Google and SalesForce Enhance Relationship
It was over a year and a half ago when I had a chance to listen to Marc Benioff talk about how his company's software would be integrating with Google to provide a mashup allowing companies to better track their...
