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Rich Tehrani
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mobilize tag

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ERICA Wants to be Your Contact Center Agent, All of Them

Automation is indeed sweeping industry after industry - Amazon just ordered 45,000 new robots, the U.S. Military is sending drone swarms from airplanes and AI is helping all companies become more productive and efficient. Recently we wrote about ERICA from Mobilize...

Mobilize Hopes to Boost Contact Center ROI

As automation touches every aspect of business, the contact center remains no exception as the move to improve this business has been constant from the PC-based software solutions like Telemagic in the eighties, CTI in the nineties, IP communications in...
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