6 result(s) displayed for outsourcing (1 - 6 of 6):

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Posted on August 10, 2008 12:05 PM

Outsourcers Abusing Work Visas?

The clash between U.S.-based companies and outsourcers continues as outsourcing companies such as Infosys Technologies, Wipro, Cognizant Technology Solutions and UST Global who are either based in or have the majority of their workers in India are bringing thousands of...

Posted on March 10, 2008 5:49 PM

Call Center CRM Stories August, 17 2007

While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is...

Posted on August 19, 2007 5:25 PM

UK Outsourcing in the US

A keen eyed blog reader of mine pointed out American outsourcers could do well by taking jobs from the UK by taking the country’s call center work. This article published months ago by the BBC shows just how bad customer...

Posted on August 16, 2007 11:12 AM

Homeshoring

There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how companies are beginning to recognize the problems associated with outsourcing to countries that have agents witch accents. Apparently companies are...

Posted on January 22, 2006 9:03 PM

Gartner IT Predictions

Here are a few predictions Gartner makes for the future. Gartner’s pretty well-respected and their predictions carry a great deal of weight. My biggest concern is the point that is made in the report suggesting that companies are spending more...

Posted on November 30, 2005 9:54 PM