Meg Whitman was the person who put the Skype deal together at eBay and over the past year it has become apparent that Skype is not generating the revenue eBay hoped it would. In addition, in the last 12 months,...
Recently I was fortunate enough to be able to interview a number of thought leaders and others who have given me their perspectives on the communications market, the future, the entry of Google, Apple and Microsoft into the space and...
Two things worth noting this morning have to do with mobility and video. First off, Google Calendar now syncs with Blackberrys. This is big news, allowing corporations to slowly wean themselves off of Microsoft software if they so choose. As...
This past week at the VPF Winter event in Manhattan on a panel dedicated to the intersection of the internet, media and telecom I made the prediction that the company with the biggest advertising network will win the media and...
I am speaking today by the way. I forgot to mention it. Here is the session you can see me at later today –4:00 PM in fact. Keynote Panel Web, Media and Telecom Market Panelists include Bhupender...
Sometimes I think I have the best job on earth as I get to meet with the real thought leaders in the communications market and see the latest products and services in the industry. Then I get the distinct pleasure...
Tom Keating has some interesting thoughts on plagiarism – especially regarding an article of mine that was “borrowed” recently for another site. It is worth a read....
The 4:00 am wake-up call seemed louder than most – even though I went to sleep at 5:00 pm the night before. You see I just couldn’t sleep through the night regardless of how tired I was from the late-night...
I thought I had heard it all when it came to telecom. I have been doing this job long enough that I have seen probably ten thousand companies come and some go. VooDooVox however has a new twist on...
Welcome Phil Hill to TMCnet as a columnist. Phil’s column is titled Hosted Hearsay and his first article is titled Small Business VoIP: Is it an Elephant or Gorilla? Where he discusses the reason why all SMBs are lumped together....
It is times like this I get jealous of the smartphones the Europeans get. HTC makes a pretty good device in the 6700 and these devices are likely better as they are newer and have better processors and in some...
I have a special treat for my readers today; A podcast interview with none other than Harald Braun, Head of Convergence Operators Customer Business Team at Nokia Siemens Networks. I know you remember the terrific interview Harald gave regarding similar...
Steven Hartley, telecoms senior analyst at Ovum comments on: Alcatel-Lucent: There may be trouble ahead. I referred to this news yesterday and Hartley’s comments don’t overlap with mine too much so I thought they were worth sharing. --- ...
I came across this blooper of me during a video shoot. The thing about text is you can edit it when you screw up. Video on the other hand generally has to be perfect. Witness what happens when things go...
One of the most satisfying parts of my job is working with smaller and newer companies and helping them become larger, more profitable and eventually large. I like to help large companies as well of course but the small...
This is my next Customer Interaction Solutions High Priority column. If memory serves it will be the October, 2007 issue. As often happens this will be the unedited version. If this is of any interest be sure to subscribe digitally...
You may have seen my recent blog post about what we learned from the Skype outage. I have had much feedback about this article and I found it important enough to publish in an upcoming TMC magazine. I won’t tell...
In previous posts it was mentioned that Skype blames Microsoft for the recent outage it had last week. More recently Skype has issued a statement saying it does not diectly blame Microsoft for the problem but instead it clarified the...
Jon Arnold and I were both quoted recently in a San Francisco Chronicle article titled Skype reveals outage source, tells customers it won't happen again. The article is extremely well-written, gets perspective from a number of people and weaves each...
Here is a podcast interview of Chris Lyman the CEO of Fonality. Topics of interest? I asked Chris why he started Fonality, what pains his company solves for customers and we get into a discussion of trixbox Pro and trixnet....
Google has recently begun using behavioral targeting to help it display more relevant ads based on keywords. According to Nick Fox, Google's group business product manager for ads quality. Fox said the new feature, aims to capture a more...
For almost 2 decades now I followed the writings of Robert X. Cringely. Admittedly I used to read his column every week between the late eighties and mid nineties. As my own publishing and writing career started to take off...
A note of fair disclosure. I own Google shares. I always do my best to not let any business relationships influence my writing but since I am covering Google a great deal lately I thought this information is worth pointing...
Apparently the IP communications market never stops working as a number of people have sent me links to my quotes from various newspapers and websites this weekend. So far I have blogged about being quoted in the Chicago Tribune, San...