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15 result(s) displayed for salesforce (1 - 15 of 15):

NextPrinciples Looks to Simplify Social Customer Interactions

Love it or hate it, social media has to be embraced by companies who are interested in communicating with their customers where they spend an increasing amount of their time. Yet scaling social media interactions is truly challenging. A company...

Will Nimble 2.0 take Social CRM Mainstream?

Recently consumer products manufacturer P&G – one of the largest advertising spenders at over $9B announced it will cut its marketing headcount in-part because advertising on Facebook and Google is more efficient. The maker of Gillette and Pantene products is...

With Rypple Acquisition Salesforce on Track to be Cloud-Based Oracle

In the early nineties I was and SQL programmer in a market dominated by companies like Oracle and Informix. At the time these database companies stuck to their core competency. Fast forward a few decades and Oracle sells software in...

Dotcom All Over Again?

This time domain names = IP addresses and dotcom = cloud The idea of cloud is not new – think mainfraimes, ADP for payroll and the ASP market of over a decade ago. This time though the investors are behind...

Headed to Cloudforce New York. Can't Wait to Hear from Marc Benioff

Tomorrow I head to New York to the Salesforce.com Cloudforce conference where according to the company we will hear how companies such as Facebook, NBC Universal, Burberry and Disney are reinventing themselves as social enterprises with social, mobile and cloud....

Why a Cloud Computing Magazine? Why Now?

I am very excited to be going to the Cloud Expo next week in Silicon Valley - it is always a great show and I have lots of video interviews set up. I have been to the last three east...

Is Your CRM a Bigger Disaster than Hurricane Irene?

Want successful CRM? Its the empathy, stupid.A recent experience reminded me of the importance of handling customers well, especially in times of need. Case in point, I was scheduled to go to the Salesforce Dreamforce event next week and I...

Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

Speech analytics in greater demand At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been...

Keep Bing at Microsoft

From a  competitive position, it would be major trouble to remove Bing from the deep pockets of Microsoft. Talk of the business being potentially sold to Facebook when that company needs to focus on fighting Google+ makes little sense. There...

Salesforce.com Keynote at Social CRM EXPO/ITEXPO

Alex Dayon discusses cloud computing, social networking and other important trends at Social CRM Summit West 2010 collocated with ITEXPO in Los Angeles. Of note was the discussion about how Cloud 1 has become Cloud 2 - some differences -...

ITEXPO West 2010 Keynote Update

I wanted to be sure you were aware of all the exciting keynotes at ITEXPO West 2010, Oct 4-6 in Los Angeles. In addition to the below , Phil Edholm (Vice President, Innovation and Technology Strategy) at Avaya will be...

Cisco Quad Points to Communications Future

With Twitter and Facebook entrenching themselves as the defacto social destinations for consumers there is a more quiet race betwen enterprise technology companies to position themselves as the next information hub for collaboration in the corporate world. I recently spent...

Book Review: Behind the Cloud by Marc Benioff of Salesforce.com

I generally don't do book reviews as there just isn't enough time in the day but I recently read Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry by Marc Benioff...

Broadsoft: The 800-Pound Call Center Gorilla

The behind the scenes company powering a call center near you In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was...

IP Communications/CRM Feature High on Forbes Growth List

Forbes just released their list of fastest growing tech companies and there are a mix of companies on the list from semiconductor to biotech. Of special note is SalesForce.com who comes in at number 3 with EPS growth of 40%....
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